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Talent And Community Management Specialist
Company | The Mom Project |
Address | United States |
Employment type | CONTRACTOR |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-06-19 |
Posted at | 11 months ago |
Why you?
- Keep up to date to the latest social media trends and emerging social media platforms in the industry
- Identify, foster and interact with key influencers within the community that create positive connection and reputation building content that are aligned with The Mom Project mission and brand sentiment.
- Create an escalation and SOP for community responses with specific attention to potential negative sentiment, posts or experience to create and pivot to a positive or mitigated end result for the community member in a consistent and timely manner.
- Work with the marketing, communications, and talent experience teams to create high quality, engaging, relevant, and timely responses, feedback and remediation where necessary.
- Generate monthly reports for leadership on overall community sentiment and notable trends and provide meaningful feedback on how best to address key themes both positive and negative.
- In partnership with the social media team, serve as a point of contact for the company’s social media platforms such as Facebook, LinkedIn, YouTube, Instagram, Reddit, Tik Tok, etc.
- Build cross functional relationships with internal teams who interact with community and talent members to have a pulse on sentiment, feedback and concerns that could impact external reputation and brand.
- Interact with community members and followers in a professional, personable, and timely manner to grow and keep the community experience active.
- Use social listening tools (Sprout Social) to monitor positive/negative comments, sentiment and topic trends, that can help boost engagement or resolve any potential conflicts that may affect brand reputation.
- Familiar with TrustPilot and Google Reviews platforms
- Strong writing and content development skills
- Strong collaborative in cross functional relationship building with key internal stakeholders.,
- Demonstrates the value of community experience and strong customer experience communication both online and in email.
- Strong experience in social media channels including LinkedIn, Instagram, Reddit, Facebook, Youtube, and other emerging channels where communities may reside or grow.
- Comfortable with handling challenging situations with calmness and professionalism with the ability to escalate to leadership with a solution mindset.
- Passionate about the customer/talent experience and reputation management
- 3+ years of experience in managing and growing communities through various channels
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