Eft Support I Jobs

College degree preferred and/or equivalent combination of education and relevant work experience is acceptable.

Extensive knowledge, experience and understanding of ACH rules and guidelines required

Established Financial Company Seeks a Skilled EFT MAnager

Manage operational relationship with various vendors, including but not limited to EPN, Pathfinder & Convera. Where

Prepare employee reviews and develop staff through coaching, internal training, and industry educational opportunities. Keep

Remain current in the knowledge of industry standards and best practices supporting EFT Services operations.

Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.

Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.

Information Systems Knowledge (Intermediate – I):

Preforms preventive maintenance on IT and AV equipment to ensure quality assurance.

Installs new laptops, desktops, mobile devices, peripherals, software and A/V equipment.

Work with MSC management to setup, maintain, and train MSA staff in Bill Pay’s Customer Service Tool.

Daily, personal/written/phone contact with Credit Union Senior Management Team.

Daily, personal/written/phone contact with Credit Union Support Management group.

Provide support and process information to branch managers, business staff and members for all EFT products/services. (10%)

Maintain a working knowledge of all Credit Union products and services. (5%)

Associate’s degree in a business related field or one year of related work experience required.

LPIC strongly desired but not required. If you’re interested in this certification, we’ll help you earn it on the job

Provide customer support via a ticket, chat, and phone systems: Network, CDN, and Colocation to resolve customer requests

Evaluate the nature of a customer’s issue and either resolve the issue yourself or assign it to the appropriate support team

Escalate urgent or advanced issues per standard operating policies

Monitor global networks and server farms ensuring availability according to service level agreements

Communicate and follow-up with customers within SLA

Support and provide feedback to Management in the development of strategies, policies, and key performance indicators.

Identify risk, set action plans, and meet regulatory requirements using internal controls.

Typically requires less than one year of related experience.

Minimum of one year of related experience preferred.

Excellent verbal and written communication skills

Research and resolve customer account and transaction inquiries both internally and externally.