Supply & Demand Planning Analyst

About Us

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.

About The Role

The Supply and Demand Planning Analyst – S&A (Spares and Accessories) position is responsible for the end-to-end forecasting of Dyson US spare parts, including analysis of the demand plan for refurb, consumer, and repair usage as well as working with our supply chain team in Southeast Asia to ensure they can support our demand in a timely manner. Provide thorough analysis of projected stock positions to ensure optimal stock levels are met.

Main Accountabilities And Supporting Activities

Forecast and maintain stock for all spare parts inventory

• Partner with Sales, Marketing, and Demand Planning Teams to ensure forecast alignment on Accessories and promotions.
• Oversee new parts and the parts change process with the UK and US Technical Services teams. This includes reviewing Technical Service Bulletins (TSB’s) and making system updates where required.
• Partner with the Dyson Refurb Operations and 3PL Production Teams to ensure proper spare parts stock levels to meet refurb forecast and production line needs.
• Ensure working capital KPI’s are met by meeting ideal inventory levels.
• Ensure proper quantities are ordered for items that fall outside of the routine forecast process, such as new SKU launches, parts distribution changes, new Dyson Service Center openings, etc.
• Ensure optimal spare parts stock levels are maintained (approximately 3,000 SKUs) by analyzing the statistical forecast to support customer service and repair needs.
• Track parts on backorder, identify the root cause, and determine the quickest, most cost-effective method for resolution.

Analyze all fixed data components in forecasting system and prepare ad hoc analysis as needed

• Monitor the cost of parts used on the refurbished vacuum production line and maintain usage rates.
• Take initiative to resolve issues as they arise; develop and execute solutions.
• Analyze return trends, scrap rates, safety stock, lead times, etc. to ensure proper stock levels are maintained.

Provide support for the US 3rd party warehouses (3PL) and the Dyson Supply Planners in Southeast Asia

• Provide statistical data and analysis to support the 3PL Quarterly Business Review (QBR).
• Communicate regularly with Southeast Asia supply chain team to ensure timely delivery of parts and conduct regular conference call for escalated issues.
• Complete thorough analyses for MOQ/EOL requests, clearly present recommendations to Management, and provide timely feedback to the Southeast Asia Supply Planners.
• Analyze refurb usage reporting with 3PL to ensure the spare parts forecast meets the needs of the refurb production line.

Fulfill other duties as needed

• Be a detail oriented, analytical thinker who can thrive in a fast-paced environment
• Relish the opportunity to pick up new activities that fall broadly in the purpose of the role.
• Special projects and ad hoc analysis as required
• Develop and recommend improvements to current operating procedures

About You:

• Organized, with excellent follow-through capabilities
• Ability to partner effectively with internal and external teams
• Self-motivated with the ability to work independently
• Strong communication skills to effectively liaise with Southeast Asia Supply Planning l team
• Strong working knowledge of Supply Chain (S&OP/IBP, planning, inventory) processes and systems
• Professional, discreet, loyal
• High level of aptitude for business math, numerical reasoning, and creative problem solving
• Team player
• Ability to deliver projects in full, on time and to the highest quality
• 1+ years’ experience in a supply chain role required, consumer goods organization experience preferred
• Proven experience analyzing and resolving inventory related issues
• SAP or Kinaxis experience strongly preferred
• Strong attention to detail and accuracy
• Strong analytical, problem-solving and decision-making skills
• Advanced knowledge / proficiency in Microsoft Excel required
• Adaptable and flexible, able to multitask
• Bachelor’s degree required – Supply Chain, Operations Management, Engineering, or Logistics preferred

Benefits:

At Dyson, how we reward you is linked to our high-performance culture. But it’s about more than salary and bonus. Through a package of financial, lifestyle and health benefits, we support whatever stage of life you’re in and the moments that matter.

Financial Benefits

• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
• 401K with up to a 4% match

Lifestyle Benefits

• Employee Assistance Program
• Generous Dyson Product Discounts
• Generous Child Care Leave Program
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Wellness Program

Health Benefits

• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability
• Multi-Level Healthcare Coverage Options

Dyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at [email protected] for more information. Dyson is an Equal Opportunity Employer.

Dyson is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.