Strategic Account Advisor Jobs

Description

The Strategic Account Advisor ensures the immediate operational service team and broader organization understands how to provide the highest-level service and greater value for the client and identifies opportunities to increase the adoption of all Empyrean products and services, supports strategic expansion of revenue, and focuses on client retention.

The Strategic Account Advisor is part of the broader Client Experience Team (CXT) and is expected to collaborate with other functions within CXT to Deliver a consistent client journey that drives long-term relationships through our commitment to transparency, active two-way dialogue, and a service-first approach.

Essential Duties And Responsibilities

• Serves as the lead “consultant”/ on assigned clients.
• Identify, prioritize, and resolve client escalated issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions.
• Establish a trusted advisor role with clients and develop a clear understanding of the client’s short and long-term strategy through listening and targeted questioning. Understands how Empyrean is positioned relative to the client’s strategy.
• Identify opportunities for adding greater value.
• Develop qualified references by establishing credibility and responsiveness with aligned clients. Ensure clients receive appropriate acknowledgement for providing references.
• Participate on cross-functional teams to discuss aligned clients and look for trends or commonalities. Ensure best interests of both clients and Empyrean are fairly and objectively represented.
• Drive customer adoption by driving initiatives designed to add business value and education on product capabilities.
• Coordinate with the broader Empyrean team to identify, develop and close strategic sales opportunities.
• Understand, analyze, interpret, and incorporate qualitative and quantitative data from an array of sources to provide thought leadership and market recommendations internally and externally.
• Become knowledgeable in Empyrean’s products and service offerings such that s/he can create appropriate solutions that proactively align with client strategy and expressed client needs.
• Work cross-functionally to execute on individual client strategies.
• Primary accountability for creating and executing a strategic client roadmap/account plan that is replicable across clients to meet annual revenue and long-term client retention goals.
• Create awareness regarding current products and available solutions as well as those on the roadmap.
• Perform other job-related duties as assigned.
• Support internal team resources to ensure effective execution of client strategies, improved client management, and overall skill development.
• Develop and maintain strong relationships with internal and external resources to maximize product/service penetration.
• Identify opportunities to cross-sell new products and services.
• Contribute to the development of new products, services, tools, and best practices.

Required Skills And Abilities

• Demonstrated ability to build and maintain long-term collaborative and trusting relationships internally and with clients.
• Comfortable analyzing and using data to make decisions.
• Demonstrated ability to build and maintain long-term collaborative and trusting relationships internally and with clients.
• Ability to flourish in a fluid, evolving growth company.
• Proven ability to recognize and anticipate/diagnose needs/issues, work in teams and leverage the resources of other groups to address client needs/challenges.
• Demonstrates concern for meeting internal and external client needs in a manner that provides satisfaction and value/results for the client.
• Ability to balance competing priorities.
• Executive presence with polished and well developed written and verbal communication skills.
• Ability to use appropriate interpersonal styles and methods to influence internal and external clients.

Knowledge, Experience And/Or Education Requirements

• Demonstrated experience in using and demonstrating technology-based solutions.
• 10+ years of experience in benefits administration, consulting, or related field
• Proven experience in managing multiple clients, people, project and deliverables on time and within budget.
• Possesses working knowledge of and experience with multi-service benefits and administration (defined benefit, defined contribution, HR)
• Demonstrated depth and current knowledge of the dynamics of group health and group benefits plan design, strategy, and delivery including broader marketplace trends, and legislation.

Disclaimer: Managers have the right to assign or redesign the responsibilities of the above-mentioned job description without notice and at any time

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