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Store Management - Service Manager

Company

Aritzia
Address , New York
Employment type PART_TIME
Salary $36 - $44 an hour
Expires 2023-09-11
Posted at 8 months ago
Job Description
THE TEAM
The mission of the Service Department is to deliver highly elevated service to support loyal, enduring relationships with the client.
THE OPPORTUNITY
Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for successfully delivering elevated, Everyday Luxury service to each of our clients to build loyal and enduring client relationships. As the Service Manager, you will lead the Service team by overseeing transaction management, client service management, and overall service counter operations and management to create memorable moments for clients in the most important area of the store. And, with the skills you gain in this role, the opportunities are endless – from a rewarding career in Retail to continued growth and development with Aritzia.
THE ROLE
As the Service Manager, you will lead the team to:
  • Support business objectives, enabling progressive career development and an incredible employee experience by managing the day-to-day performance of your team
  • Conduct basic troubleshooting procedures for point-of-sale system technology, or escalate as required
  • Uphold invisible operations across all aspects of the physical or digital service counter, ensuring the right people are in the right positions at the right time, prioritizing the right tasks
  • Accurately and efficiently manage the end-to-end process of services, including auditing and organization in accordance with store set-up and systems
  • Maintain the optimal level of supplies to expedite transactions and operational tasks
  • Accurately and efficiently manage transactions while preserving a world-class client experience
  • Deliver extraordinary experiences and make meaningful, memorable moments at the service counter
THE QUALIFICATIONS
The Service Manager has:
  • A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
  • A commitment to quality and investing in results that add value to the business
  • Proven skills, education, and/or applicable certifications (previous experience operating a point-of-sale system is an asset)
  • The ability to collaborate fluently with cross-functional partners
THE REWARDS
You will receive industry-leading compensation and benefits while working at Aritzia:
  • Base wage range*: $36.00 - $44.00
  • We’re committed to performance-based pay increases.
  • Competitive Pay Package
    • Base wage range*: $36.00 - $44.00
    • We’re committed to performance-based pay increases.
  • Product Discount — We offer a 40% discount on all our Everyday Luxury product (online and in store) plus seasonal product incentives.
  • Career Progression — We foster growth. Our boutiques are the best place to start your career with Aritzia. Enjoy personalized career development and be first in line for opportunities in our other workplaces, including roles at our Support Office.
  • Aspirational Workspace — We consider every design detail to connect to the energy of the culture.
  • Health & Safety — We take industry-leading health and safety precautions, including on-site screenings, mask and distancing protocols and cleaning supplies
  • Set Your Schedule — We strive to align with your availability and preferred working hours (some restrictions apply).
  • Based on volume, location, and experience
ARITZIA
Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.
Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.