Store Manager - Mackage Soho

About

APP Group is the Montreal-based parent company of Mackage and SOIA & KYO brands with offices currently in Montreal, New York, Miami, Shanghai, Munich and Paris.

MACKAGE

Specialists in all-season protection since 1999, Mackage merges the finest, most responsible leathers, down and wools with luxury-forward design, an approach that yields uncompromising construction, enveloping comfort and signature silhouettes.

A global outerwear leader defined by a commitment to exceptional quality, purpose, and performance with a focus on aesthetic innovation.

APP Group is committed to employment equity and invites applications from women, visible minorities, Aboriginal peoples, persons with disabilities, LGBTQ2S+ persons and otherwise marginalized persons.

In this document, the use of the masculine gender is intended solely to lighten the text.

Mackage Store Manager

As Store Manager, you are an integral part of our brands’ image and store performance.

What you’ll do

• Sales and customer service

1. Lead and inspire your team to high performance and exceptional customer service;

2. Maximize the store sales at all opportunities and achieve personal sales targets;

3. Monitor sales floor and zone coverage to drive sales and maintain customer focus;

4. Create a luxury-oriented client-based business model;

5. Establish partnerships with appropriate partners within the city.

• Leadership

1. Monitor, lead and motivate sales associates by developing a positive team environment in which members participate, cooperate and support each other;

2. Actively recruit, hire, and develop retail team associates that represent properly our brand;

3. Staff planning;

4. Be a role model and ensure store policies compliance;

5. Respond to changing demands of the business and create the customer experience while focusing on strategic, operational, and leadership excellence;

6. Conduct performance evaluations and manage the store turnover.

• Operations

1. Ensure proper training on product knowledge for staff;

2. Ensure proper maintenance and organization of the store and back store;

3. Develop action plans for employee sales growth;

4. Manage inventory and loss prevention;

5. Control operating costs.

What you’ll bring:

• Strong leadership and communication skills;
• Strong client book;
• Fluent in French and English;
• Minimum of five (5) years' experience in fashion luxury retail environment, preferably two (2) years as a store manager;
• Exemplary selling and customer service skills;
• Good knowledge of Microsoft Office Suite.

What we offer you:

• Great opportunity for a motivated Store Manager who wants to become part of a successful growth story;
• Opportunity to build-up local marketing partnerships;
• Interesting salary package with base and bonus.
• Be part of a young and energetic MACKAGE team;

We want to get to know you