Store Manager Jobs

Catbird is looking for an experienced retail Store Manager to join the team for future new store openings. As Store Manager you are responsible for store sales, people management of the store staff, and developing store processes & procedures to continuously elevate the customer experience, and overall growth of the business.

Store Managers build their team’s capabilities to drive strategy and achieve key business results; and ensure all aspects of store operations are engaged, performing, and delivering a personalized, genuine, & memorable customer experience.

About Catbird

In our 18 years in business, Catbird has become an icon, the ultimate destination in New York City for gifts and jewelry. Located in Soho and Williamsburg, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection from New York’s most exciting designers, including our in-house line of jewelry. The Catbird line is made in our Brooklyn studio, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

The key to our success is remaining true to our values:

• We believe in doing everything we can ourselves
• We believe in making and selling things people will want to keep forever and will bring continuous joy
• Catbird is more than a jewelry brand. We are a community of customers, employees, and creative partners who have the power to create positive change. Our commitment to being an anti-racist organization is an ongoing one that requires actively championing diversity, inclusion, and equity
• We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty
• We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow
• We believe in always thinking of the long game and not focusing on a quick profit

Key Responsbilities

• Review and plan business objectives to meet monthly/quarterly sales goals
• Assists sales associates with any customer service challenges or specific customer requests (i.e. dissatisfied customer, returns, damaged merchandise, customer orders) and has the capacity to know when to step in an escalated situation gracefully
• Partner with Area Manager and marketing teams for in store events
• Develops training plans for new employees using company tools and knowledge while monitoring and maintaining existing staff’s learning and development
• Maintains thorough awareness of policies, store operations and product knowledge; informs employees of any product updates, policy changes and other company communication
• Coach, train, and develop all store staff to ensure our teams are meeting our customer service standards
• Supports, encourages, and develops staff to provide the highest level of customer service

Our Ideal Candidate

• Looking for someone who understands that customer service is the MOST important thing, more than 50% of the Store Manager's time is spent on the Salesfloor.
• Experienced in using google office suite (Docs, sheets, pages) Jewelry and/or Clienteling experience a plus
• Someone who is nice, friendly, easy to get along with and has a good measure of common sense.
• Experience leading a team of 10-25 store employees
• Flexible in regards to both scheduling and location, must have weekend availability
• We prioritize our customer’s entire store experience – we don’t work on commission, we simply celebrate making our customers delightfully happy!
• Experienced in creating/managing staff schedules
• 2+ years retail leadership experience required
• Ability to prioritize during busy times

Plus bonus incentives