Store Manager - Saks

POSTING DATE: Aug 1, 2023

JOB FAMILY: Our stores

LOCATION: New York, United States

POSITION OVERVIEW:

Moncler Store Managers take on the role of Brand Leader. They are responsible for achieving store business objectives and growing their store’s sales through, strategic planning and execution, delivering an exceptional level of service to clients, and managing the operations of the store efficiently. Store Managers own the talent development of their store by leading recruitment strategies, and supporting the development and growth of their teams. As the Store Manager you will represent Moncler by promoting our values and Brand vision within the market place.

RESPONSIBILITIES:

• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost.
• Train and communicate current product knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support.
• Responsible for oversight of in-store consignment program; maximizing client engagement and providing unique, and personal experiences for our top clients.
• Partner with Regional Director and Human Resources Director for all employee relations issues to ensure effective resolution.
• Proactively, attract, recruit and hire a team of high caliber talent. Build a talent pipeline through networking and competitive shopping.
• Ensure a consistent and Branded on-boarding experience for all new hires.
• Conduct business analysis and develop and implement action plans in collaboration with the Regional Director to strategically grow business.
• Lead the team to consistently establish client relationships and propose local events & consignment through continuous networking; support product launches that promote high client attendance and strong sales results.
• Directly responsible for the development of team and playing an active role in their growth. Manage employee performance to ensure individual growth, employee engagement and career pathing for future leaders using consistent communication i.e. One to One touch-bases, goal setting, annual performance appraisal process, team meetings, management meetings, Individual development plans.
• Additional responsibilities as assigned.
• Demonstrate sales leadership by playing an active role on the sales floor through CEM segments and engagement with our top clients & VIC’s, ensuring the highest level of customer service is provided and Moncler “Vibes” shop goals are met.
• Ensure the Moncler Americas Sales and Service standards are embodied consistently by all store employees.
• Drive Store sales and productivity through key KPI management (e.g., Store Sales, UPT, Conversion, Repurchase Rate, Productivity and Inventory management).
• Responsible for the daily operations & on-going operational excellence in your 4 walls; ensuring efficiency and protection of company assets through schedule management, payroll records, inventory management, cash management, shipping and receiving, adhering to business needs and company policies and procedures.
• Analyze reporting and support stock levels through communication with key business departments to maintain a high sell-through as well as alignment with new product launches and key investments; provide product feedback in order to maximize sales.
• Provide motivation to sales team and lead by example at all times, exhibit a sales floor presence and deliver in the moment coaching as necessary.
• Understand and proactively respond to the competitive environment, trends and identify future opportunities.
• Responsible for the oversight of the in-store after sales operations ensuring efficiency and a positive client experience.
• Support and maintain visual merchandising standards set by HQ & the Americas visual team; Execute floor change overs as necessary.
• Effectively coach and ensure all store staff complies with company initiatives (Training and Selling Programs, CEM, CRM etc.) – Majors Program; Ensuring execution of all deliverables.
• Flawless in-store execution of Company strategic initiatives, Company policies & procedures.

KEY REQUIREMENTS:

• Possess strong attention to detail and business acumen
• Ability to stand and walk for majority of a 40-hour work week
• Proficient in Microsoft Office, POS, CRM & Inventory Management systems
• Possess strong leadership qualities and can galvanize a team around company initiatives
• Results-driven and customer focused
• Bachelor’s degree or equivalent
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.
• Ability to analyze business and take business driving actions
• Passion for the Fashion Industry
• Impeccable communication skills at all levels, with team, executive leadership team, and cross-functional partners.
• Problem solver
• Minimum of 5 years of Retail Management experience, luxury experience preferred
• Proven track record of successful sales generation, building clientele and employee development and relations

Core Competencies

• Developing/coaching others
• Effective communication
• Sales and Client focused
• Entrepreneurial
• Relationship building

EMPLOYMENT TYPE: Full Time

WORKPLACE TYPE: On site