Store Manager Jobs

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Pubs, Bier Markt, East Side Mario’s, Landing Group, New York Fries, the Burger’s Priest, The Pickle Barrel & Catering, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer – we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

New York Fries is an iconic Canadian brand, with 110+ locations in Canada and multiple International locations. The key to the brand’s success? A focus on serving the best french fries, ever. Delicious on their own, or as a base for a variety of gourmet poutines or paired with a 1/4 lb hot dog for a mouthwatering combo. NYF ‘s operations, systems and marketing are designed to provide customers a premium fast food experience, and our franchisees with excellent support and profit potential

• The New York Fries brand is expanding and we are currently looking for a Store Manager based out of the New York City Metropolitan Area

JOB SUMMARY:

The Store Manager is responsible for all aspects of the day-day store operation. This includes preparing and serving all New York Fries menu items according to operational standards, while maintaining a safe and clean work environment for both customers and teammates. The Store Manager is an outgoing and enthusiastic ambassador of the New York Fries brand, modeling the highest level of customer care. Must be a natural trainer; patient; understanding and thorough.

RESPONSIBILITIES and DUTIES:

Talent Leadership:

• Conducts annual performance reviews for all store teammates and submits recommended merit increases, where applicable.
• Responsible for the completion of teammates weekly work schedules, weekly payroll sheets and teammates daily time reports.
• Responsible for the recruitment & selection, training & development and supervision of Store Supervisors and Front-liner Crew, including team building, retention, engagement, rewards and recognition.
• In close partnership with the Business Development Manager and HR department, investigates and documents all incidents of staff indiscretion and disciplines appropriately.
• Direct and enforce all New York Fries’ policies, procedures, standards/regulations, at all times.

Operations:

• Seeks out promotional and marketing opportunities for the Store and coordinates any local marketing campaigns, while maintaining open lines of communication with other Store Managers, BDM/Marketing and Head Office, suppliers, landlord & mall officials, local merchants and customers.
• Must acquire a detailed understanding of our various training programs and associated forms for administering and documentation of said programs.
• Ensure all equipment is properly cleaned & maintained and in correct working.
• Responsible for ensuring that all training materials are current and properly displayed.
• Ensure appropriate inventory level are maintained to meet the current sales levels
• All other duties, as assigned by the Business Development Manager or other Head Office staff.
• Responsible for store level cash control, including banking, verifying cash register deposits, conducting spot audits on floats, safe and cash registers.
• Ensure all Food Safety procedures and protocols are maintained and documented.
• Ability to competently operate and train all equipment, including the POS system, all equipment associated in the storage, assembly and serving of New York Fries’ food and drinks.
• Manage all correspondence with head office, from the Daily Sales Report to the Uniform Order Form to the Hiring Packages.
• Must continuously acquire an in-depth knowledge of New York Fries’ products including ingredients & allergens and be able to answer all customer concerns and questions.
• Ability to conduct all aspects of NYF’s customer service policies and procedures.
• Preparation of all food products, such as, french fries, hot dogs, toppings, dips and other condiments.
• Communicates to Recipe’s Head Office on any serious matters concerning such matters as: customer complaints, customer or teammate injury, teammate employee relations matters, product quality etc.
• Ability to work all stations within the restaurant and correctly perform all associated duties.
• Adhering to and enforcing all Department of Health codes concerning product storage, preparation and service.
• Ability to complete all paperwork assigned by BDM or Recipe Head Office personnel

SUPERVISORY RESPONSIBILITY:

• Responsible for the actions of all teammates employed at the store. Typical range of teammates is 2 Supervisors and 8 Frontliner Crew.

BUDGETARY RESPONSIBILITY:

• Labour Costs.
• Store/Equipment Maintenance, as well as Miscellaneous Costs.
• Cost Of Goods Sold.
• Top Line Sales.

WORKING CONDITIONS:

• Working with hot oil, gravy, cheese sauce and other toppings continuously.
• Store locations tend to be tight and warm due to heat produced by the fryers; floors can have water and oil on them if not regularly maintained.
• Generally most New York Fries locations are within the food courts of major malls.
• Regular heavy lifting is required, up to and including 50-pound boxes.

Education & Experience

Knowledge:

• Working knowledge of the local employment standards and other regulations.
• Incumbents should have a high school diploma or equivalent and some post high school education.

Skills/Abilities

• Possess a people friendly, outgoing, polite and helpful disposition.
• Able to be flexible to the demands of such an operation.
• Able to both effectively multitask and prioritize as well as delegate responsibilities to others.
• Able to demonstrate leadership skills.
• Possess a professional appearance and attitude.
• A result oriented individual.
• Able to work Under pressure in a fast paced, physically demanding environment.
• Possess a positive Customer Service (show biz) focused attitude.
• Able to coach and assist in the development of teammates.
• A lead by example natural leader and analytical thinker.
• Ability to effectively communicate both orally and written in English.

Experience:

• Prior work experience in customer service.
• Prior foodservice experience.
• Held a position in a managerial or supervisory role

What’s in it for you?

• You’d be a part of Canada’s largest full-service restaurant company that leads the industry in size, speed and innovation
• A welcoming, fun and safe work environment founded on respect
• You’d be joining a close-knit, innovative team of creative and energetic go-getters
• Career advancement opportunities within a company that owns some of Canada’s most iconic restaurant brands

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact [email protected]