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Store Communications Coordinator - Hybrid

Company

Claire's
Address Hoffman Estates, IL, United States
Employment type FULL_TIME
Salary
Category Retail
Expires 2023-08-14
Posted at 9 months ago
Job Description


  • This will be a hybrid role that will be on-site Monday, Tuesday, & Wednesday in Hoffman Estates, IL***


Store Communications Coordinator - HYBRID


About The Role


  • Coordinate communication to various office departments, including incoming and outgoing calls, electronic forms, emails and all paperwork distribution to from field managers within assigned territory to various departments.
  • Assist with telephone and electronic communication from the field.
  • Provide telephone support for 1(800) Claire’s to ensure that issues and inquiries from stores and customers are properly documented and submitted to the appropriate departments.
  • Maintain email and call log and submit daily stat report.
  • Maintain accurate filing system for field communication documents.
  • Follow up on weekly schedules for field personnel.
  • Other duties as assigned.
  • Provide operational support for special projects.
  • Follow up with departments to ensure responses to telephone calls are consistent and acceptable to the field.


About You


  • High school diploma and equivalent experience preferred.


Qualifications


  • Good oral and written communication skills
  • Good organizational skills
  • Sense of urgency with the ability to work in a fast-paced and deadline-oriented environment.
  • Excellent telephone communication skills


Experience


  • 1 - 2 years experience in retail, customer service, or office environment required
  • Demonstrated collaborative skills and ability to work well within a team.


Knowledge


  • Microsoft Office required


Skills / Abilities


  • Self-motivated with initiative and attention to detail.
  • Flexibility and the ability to prioritize multiple assignments.


Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.