Senior Specialist - Operational Communications (Hybrid)

Description
There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Our Corporate Communications team brings our uniquely United story to life with the public, our customers and employees, across the world. From internal communications and newsletters to public and media relations campaigns, and social media strategy, we’re sharing our story with the world in a way that’s clear, consistent and inspiring. Get your pen ready, and help us continue to write our next chapter.
Key Responsibilities
United's award-winning Corporate Communications department manages internal and external brand reputation by building strong, meaningful relationships with employees and external stakeholders worldwide. If you want to be a part of an engaging, sophisticated team of communicators, play a part in the dynamic airline industry and build a thriving career, the United Corporate Communications team is the place to be.
The Senior Specialist, Operational Communications supports the team's mission and is responsible for creating relatable, clear communications for our frontline employees. They will collaborate with team members and business stakeholders to deliver communications that amplify our company priorities as well as engage and enable employees to do their jobs efficiently and deliver above-and-beyond service. Additionally, they will monitor the effectiveness of operations communication campaigns and channels, using data to make decisions to elevate engagement with the target audience. Being flexible and adaptable to the ever-evolving and around-the-clock operational needs is important for this role. This is a Chicago-based, hybrid position that will work from home and out of our downtown Chicago office on average, twice per week.

• Must be flexible and adaptable to evolving in an ever-changing environment and around-the-clock operations
• Monitor the effectiveness of operational communications/channels and use analytics and data to make strategic decisions about communications and our targeted audience
• Working with a team to develop content that aligns with our United brand, tone and voice
• Create, edit, manage and publish operational communications including written content and graphics
• Provide operational communications support across the airline for key projects impacting the business
• Will need to be available to support a team that provides 24/7 on-call coverage for operations communications as needed
• Strong editing and collaboration skills
• Implement and manage timelines, scope and effectiveness of communication plans

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):

• Reliable, punctual attendance is an essential function of the position
• Strong listening and communication skills (both written and verbal)
• Superior writing, proofreading, and editing skills with the ability to adapt to different writing styles and tones
• Communications principles/understanding of AP writing style
• Bachelor's degree in English, Journalism, Communications, Marketing, or related field
• Must be legally authorized to work in the United States for any employer without sponsorship
• Willingness to travel up to 10%
• Digital communications
• Team player: the ability to work effectively and efficiently in cross-functional teams
• Forward-thinking, diligent and creative
• Measure the reach/effectiveness of communications; contribute to ongoing reporting
• Minimum three years of corporate, operations or employee communications experience
• Work in a collaborative environment both remotely and person
• Audience segmentation
• Detailed, highly organized, and able to handle multiple priorities at any given point in time

What will help you propel from the pack (Preferred Qualifications):

• Data collection, analytics, and customer insights
• 3+ years in project management experience
• Email platform systems/Salesforce/Constant Contact experience
• Experience in the aviation industry
• Sitecore and/or similar CMS
• Office 365 knowledge

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT WHQ00022403