Store 2471- Grocery Manager - Austin, Tx

JOB TITLE: Grocery Manager
REPORTS TO: Store Director
SALARY OR HOURLY: Salary
LOCATION: Retail
DEPARTMENT: Grocery
DATE: September 2017
JOB CODE(S)
ALBERTSONS: 16493/17121
RANDALLS/TOM THUMB: 15365
PURPOSE:
Exemplifies and ensures strong customer service in all areas of the job. Provides a superior quality product that exceeds the customers’ expectations. Working knowledge of the department functions, and maintains adequate amount of fresh inventory. Grocery Managers are primarily responsible for keeping and maintaining a fresh inventory, processes administrative paperwork and maintains accurate department records.
DUTIES AND RESPONSIBILITIES:

• Orders Grocery products and maintains inventory levels according to Division directives. Supervises the processing of all reclamation as well as maintains orderly and in stock conditions in back room and all Grocery Department areas.
• Specific knowledge of duties performed by all department employees. Including but not limited to Opening/Closing duties, Dairy and Frozen.
• Responsible for total store operations in the absence of the Store Director (See Store Director job description).
• Assists customers by making product suggestions.
• Answers and responds to incoming calls appropriately. Receive and appropriately resolves customer complaints and reports to Store Director as needed.
• Builds Grocery displays, rotates and discards outdated or spoiled product. Ensures cleanliness of work area and department.
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Ability to follow and maintain department standards and requirements.
• Train employees in store policies, sales and record keeping procedures.
• Prepare sales and inventory reports. Physical inventory taken every 6 months.
• Plans daily operation, monitors production process following company procedures and profitability.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements and one-on-one customer interaction.
• Identifies and trains employees with high potential for advancement opportunities.
• Implements correct product preparation techniques. Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters and Sterilox machine.
• Monitors employee’ productivity and evaluates overall performance.
• Working knowledge of company policies and guidelines as outlined in the Albertsons/Tom Thumb Employee Handbook.
• Controls inventory to ensure adequate product quantity, quality and freshness and maintains inventory levels according to division directives. Stocks and rotates product.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• Controls shrink and cost.
• Implements effective promotional and seasonal displays. Coordinates grocery sales promotions.
• Schedules employees to ensure adequate coverage and service levels.
• Schedule, supervise, train and assign duties to department employees.
• Initiates personnel actions such as pre-employment interviews, transfers, promotions, and disciplinary actions.
• Ensures that merchandise is correctly priced and displayed and that shelves are clean and properly maintained.

Grocery Manager
September 2017
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• Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area, including code date compliance as required.
• Implements emergency procedures in the event of equipment and computer software malfunctions.
• Complies with and ensures compliance with company grooming standards and dress code.
• Ensures that proper temperature levels for product are maintained. Complies with retail labeling laws, federal and state regulations, Company and code dating policies.
• Accurately completes, maintains and monitors daily log sheet, sales and labor and other required paperwork and logs.
• Attends and participates in sales meetings. Communicates sales goals, department performance and sales opportunities to department employees to ensure positive results.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortage, stocking and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. Processes administrative paperwork and maintains accurate department records.
• Operates computer software and electronic ordering devices to order product.
• Complies with all workplace safety rules and regulations.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.

SKILLS AND PHYSICAL REQUIREMENTS:

• Operates telephone, pallet jack, hand truck, knives, scissors, safety cutters and Sterilox machine. Utilizes cleaning supplies and equipment.
• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 50 lbs. Bends, stoops and reaches frequently. Pushes and pulls fully loaded hand trucks and pallet jacks. Performs repetitious arm movement to prepare, package and display products.
• Requires strong communication and interpersonal skills and the ability to maintain professional demeanor in regards to customers and co-workers.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of product variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures.
• Operates computer software and electronic ordering devices to order product.
• Manual dexterity and good eye-hand coordination are necessary. Ability to stand for long periods ot time.
• May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.

WORK ENVIRONMENT

• Generally works in a temperature controlled environment. Frequent exposure to refrigerated conditions and items at or around 35°. May be exposed to -20° F while handling products in freezer.
• Occasional travel, including overnight travel, may be required.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.