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Customer Experience Program Manager Jobs

Customer Program Manager Jobs
By BayOne Solutions At United States
Program Manager (Voice of Customer)
Day to Day Responsibilities of this Position and Description of Project:
- Create weekly Spotlight Dashboard usage reports, offering insights and suggested report configuration updates.
● Great verbal and written communication
● Qualtrics familiarity a plus
- Partner with Tools Access / eWatch to improve triage and referral processes.
Sr. Program Manager, Seller Experience
By eBay At San Jose, CA, United States

What You Will Be Working On

What We Are Looking For

Customer Experience Program Manager
By TikTok At , Seattle, Wa $101,333 - $188,522 a year
Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.
Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.
Manage and prioritize a service product portfolio across different markets.
Directly manage high-impact projects/programs wherever needed.
Proactively engage Governance and Experience internal XFN teams to drive improvement efforts.
BA/BS degree or equivalent practical experience.
Customer Experience Program Coordinator
By City of Redmond At , Redmond, Wa $75,648 - $102,120 a year
Cost Recovery Management: Managing cost recovery for all rentable assets will be part of your responsibility to ensure financial efficiency.
The City of Redmond offers an excellent benefits package including:
You are a strong communicator: Excellent communication skills, both written and verbal, will be essential for effective coordination and collaboration.
Two (2) years of experience performing administrative duties is preferred.
One (1) year of experience in a municipal setting is preferred.
Valid First Aid & CPR certifications (must be obtained within 6 months of hire).
Education Program Manager - K-12 Experience
By Radiant Systems Inc At United States
• Disqualifiers – No education experience.
Deep understanding of the education landscape (K-12), including familiarity with educational technology and its
"• Years of Experience Required - 2 - 4 years.
• Degrees or certifications required - No.
Performance indicators – # of customers activate.
Education Program Manager - K12 Experience
By Radiant Systems Inc At United States
• Disqualifiers – No education experience.
Deep understanding of the education landscape (K-12), including familiarity with educational technology and its
"• Years of Experience Required - 2 - 4 years.
• Degrees or certifications required - No.
Performance indicators – # of customers activate.
Associate Program Manager Of Activism, Customer Experience
By Patagonia At Greater Reno Area, United States
Launch Customer Experience in-person community engagement: Building Connections
Build and implement a communication and storytelling program for Customer Experience employees to share their experiences.
Develop educational programs and presentations (speakers, workshops, electronic messages, etc.) to deliver news and updates about our campaigns and activism opportunities.
Educate the Customer Experience teams on current company-wide social and environmental campaigns.
Team-oriented – Thrives in an environment of collaboration and offers support to co-workers.
1-3 years’ experience working on social and environmental campaigns and community activism.
Senior Program Manager - Hiring Experience
By Samsara At United States
8+ years of experience in program and project management with recent experience running large-scale programs
Partner with Recruiting management, Recruiting Ops & Programs, Business Operations, and the People team to develop, implement, and maintain programs
Manage the hiring manager & interviewer experience program:
Create and manage relevant training paths, certifications, and programs to ensure managers and interviewers are able to interview and hire effectively
Manage large-scale, organization-wide projects aligned to our company goals through effective planning, development, launch, stabilization, and close
Define, develop, and implement innovative, scalable solutions to both improve the recruiting experience and yield quality hires (structured interviews, pre-briefs, debriefs)
Program Manager, Web Experience
By Figma At New York, NY, United States
5+ years of program management experience, preferably at a brand heavy technology company
Provide project management leadership, clear communication and support on key initiatives across marketing
Experience creating winning end-to-end project plans and GTM strategies
Experience working closely with creative, brand, marketing, and engineering teams
Experience managing OKR planning, strategic planning, and roadmapping
Strong written and verbal communication skills, with the ability to turn complex ideas into easily understood concepts
Experience Program Manager - Automation And Self-Service
By TikTok At San Jose, CA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

Program Manager, Da Experience
By Amazon At Bellevue, WA, United States
3+ years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
Leverage key business and experience metrics and partner feedback to design the overall Delivery Associate In-App listening strategy.
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Experience implementing repeatable processes and driving automation or standardization
Program Manager, Customer Experience Center Strategy
By Mazda North American Operations At United States
Review survey feedback and work with Sr Manager on support initiatives benefitting CEC and internal departments .
Create programs that would enhance experience for CEC internally and ownership experience.
3-5 year’s experience within the automotive OEM industry
1-2 year’s experience in contact center of managing Roadside Assistance
Ability to product timely deliverables and manage multiple and shifting priorities in a dynamic environment with sound judgment and clear reasoning.
Strong written and oral communication, interpersonal, and presentation skills required
Customer Experience Program Manager
By Rangam At Texas, United States
Experience implementing customer feedback capabilities including surveys
Strong experience working with CXM platforms (e.g. Medallia, Qualtrics)
Strong knowledge of CX and VoC best practices and metrics (NPS, CSAT, CES, etc.)
Experience designing surveys for CX/VoC programs
Define team’s listening strategies leveraging best practices to collect quality data for customer improvements
Track the progress of the projects and coordinate the efforts across the teams
Program Director, Customer Experience
By 3E At Washington DC-Baltimore Area, United States
Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience
Drive consistency and coordination in client experience, across partners, products and geographies
Advise and support CX Advocates / project managers during execution
5 - 10 years’ of related work experience in customer experience, customer success
5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Senior Program Manager ( Automotive Experience Required)
By JING-JIN ELECTRIC At Farmington Hills, MI, United States
8+ years of experience in program management for a Tier1, or OEM.
Coordinate with local program management leaders to meet program milestones and objectives.
Responsible for program management, supplier and customer relationships, and cost control.
Familiar with IATF16949, APQP, and change management.
Develop program timing based on customer milestones balanced with internal capabilities to meet customer expectations.
Bachelor degree in Mechanical, or Electrical Engineering or equivalent experience
Customer Experience, Program Manager - South Region
By iRhythm Technologies, Inc. At New Orleans, LA, United States
Conduct in-person account management initiatives as needed.
At least 3 years in an account management or customer success role supporting large or complex accounts.
Proficiency with tools commonly used in a business environment including; CRM customer relationship management (Salesforce), reporting, and Microsoft Office.
Manage, onboard, and support assigned accounts.
Strong analytical skills with the ability to identify trends and present information in a succinct and actionable manner.
Strategic partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
Experience Program Specialist Jobs
By CBRE At Houston, TX, United States
Follow all activity policies and procedures, including all HSE related requirements at all times.
Complete at a satisfactory level all required and assigned HSE training.
Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
Report any condition which you feel could result in an accident or injury and / or stop work if required.
Customer Server Program Manager
By AMD At Santa Clara, CA, United States
Manage customer sampling requirements in development, as well as critical issues and escalations
10+ years of professional experience in semiconductor industry server architecture and design
Strong written/oral communication, analytical, consulting, and organizational skills, with a proven ability to follow through on multiple tasks and priorities
Superior interpersonal skills, including professionalism, cooperation, listening and consensus building
Bachelor’s degree or equivalent practical experience in Engineering (Computer or Electrical) or another relevant field required
Master’s degree, Ph.D., or equivalent experience preferred
Manager Loyalty Program Experience
By JetBlue At New York, NY, United States
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Knowledge of and experience using Structured Query Language (SQL) and Tableau
Position Title: Manager Loyalty Program Experience (LSC)
Forecast costs related to both program benefits and Mosaic member population
Outline the desired TrueBlue customer experience across all key touchpoints including but not limited to Airports, Customer Support and Inflight
Five (5) years of customer loyalty, marketing, credit card or airline commercial experience
Customer Exchange Program Manager
By Boeing At Dallas, TX, United States
At least 5+ years of supply chain or operations management experience
Experience in forecasting and asset management Procurement experience
Bachelor's or Master's degree in Supply Chain Management, Accounting, Finance, Business or a related field
Leads analysis and reviews of customer maintenance operations and program requirements
At least 2+ years of direct customer interface experience
At least 2+ years of process improvement / development experience