Sr Noc Help Desk Agent - Remote

Connection Services has a fantastic opportunity for a NOC Administrator / Analyst , working Remotely. Opportunity to work for a top VAR with excellent benefits including 3 weeks paid PTO, and excellent benefits; opportunity for growth. *REMOTE*
Working under general supervision of the Managed Security Practice Director, relying on experience and judgement to plan and accomplish goals, the Network Operations Center (NOC) Analyst manages the day-to-day administrative tasks in the NOC, and assesses the team. The NOC Analyst reviews incident reports while developing and executing crisis communication plans to the Managed Security Practice Director and other stakeholders. The NOC Analyst provides direct support to the NOC managers. The NOC Analyst is accountable for reporting to customers and for team metric reviews. The NOC Analyst works with NOC leadership to develop and enforce existing procedures and processes for service deliverables, service level agreements, KPI’s, continuous improvement, and works with their account managers to ensure customer satisfaction and account retention. The Analyst reviews NOC performance metrics daily and runs weekly compliance reports for the Director.

• •Provides reporting to the customers on a weekly or monthly basis.