Help Desk Agent – Navy Modernization Help Desk

Help Desk Agent – Navy Modernization Help Desk

Job Category: Service Contract Act

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

What You’ll Get to Do:
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More About the Role:
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You’ll Bring These Qualifications:
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CACI is seeking a cleared Modernization Help Desk Agent who will support the head of a mid-size to large KMI/PKI program for the CACI organization. The Help Desk agent supports DoN KOAMs and the Public Key infrastructure. Focus is on technical assistance over the phone, via email, and or over message traffic.

What You’ll Get to Do:

• Configure High Assurance Internet Protocol Encryptor (HAIPE) to KMI specifications. Prepare DoD COMSEC account database for transition to the KMI Management Client (MGC).
• Develop SOPs and knowledgebase articles - as needed - to ensure continuous improvement.
• Provide customer service to US Navy, US Marine Corps, and US Coast Guard
• Provide client support (NAVY - SPAWAR/NIWC) regarding their day-to-day operational tasks.
• Monitor and track account installation progress and collaborate with COMSEC account personnel to resolve any transition issues.
• Generate reports to track trend analysis for my client. These reports are completed weekly, monthly, and quarterly.
• Monitor, track, and support COMSEC account inventory activities IAW National Security Agency (NSA) and service level policy.
• Use IT Service Management (ITSM) system on a daily basis to update and close customer’s tickets after issue resolution.
• Successfully completed Key Management Infrastructure (KMI) training at Camp Lejeune - Jacksonville, NC.
• Assist in researching, troubleshooting, and resolving various Public Key Infrastructure (PKI) issues - in a Help Desk capacity.
• Assist in completion of account inventory actions and resolving technical issues.
• Oversee the distribution of PKI software in accordance with applicable SOPs.
• Coordinate with Department of the Defense (DoD) COMSEC accounts to ensure network firewalls are operational to support the KMI Virtual Private Network (VPN) connections.
• Provide KOAM technical assistance for the installation of the KMI MGC node and the transition of the COMSEC account data to the KMI MGC.

You’ll Bring These Qualifications:

• Associates degree in engineering, computer science, or other related technical field. Other related technical training
• Strong analytical and problem-solving skills.
• Active Secret Clearance
• Strong interpersonal skills to communicate and work with customers and team members.
• Strong organizational and time management skills.
• Must have 5 years of experience in C4IRS systems
• Must have some network engineering/configuration knowledge and experience
• Must have prior Key Management Infrastructure experience – minimum 5 years
• Must have prior COMSEC experience – minimum 5 years.

These Qualifications Would be Nice to Have:

• CompTIA A+
• KMI Operating Account Manager (KOAM) qualified
• CompTIA Network Plus

Company Overview: At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.