Sr. Hr Consultant - Customer Experience (Cx)

At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive difference.
We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.
We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.
We care. We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.
Summary
The Senior HR Consultant - Customer Experience will focus on and tackle the most impactful and relevant business needs for Northwestern Mutual’s Customer Experience organization. Developing trust and rapport, diving into data and metrics, and tailoring solutions to meet unique business needs.
In partnership with the department HR Lead and other HR business units, the Sr. HR Consultant will provide high quality consulting support focused on the Talent Management Cycle and HR process delivery to the business in all areas of HR. Consultation is focused on integrating HR initiatives into the business in order to support overall strategic objectives. The Sr. HR Consultant ensures implementation and sustainability of HR initiatives, identifies issues and trends related to the workforce, and acts as project lead or swat team member in the department supported but may assist in other areas as needed. This individual may participate in department leadership initiatives and have responsibilities as a subject matter expert in a specific HR field and accountability to a COE as liaison.
Duties And Responsibilities

• Provides trusted consultation to people leaders on developing and leading employees while bringing enterprise and outside in business perspectives.
• Facilitates people leader and employee training on various people and talent related topics. Responsible for escalating issues to HR Business Partners, Human Resource Centers of Expertise, and Shared Operations.
• Uses data and analytics to advise business consultation and talent solutions. Applies data analysis skills and judgment to accurately interpret findings and to provide data insight-based approaches to the business.
• Leads and/or participates in projects and initiatives in HR and/or business areas to further deliver business results.
• Navigates multiple systems and programs including analytic tools, talent management and other HR systems.
• Manages multiple priorities, partners and changing business and economic landscapes, flexing work approach and style to support highest priorities across the organization and within HR.
• Continually develops skills to improve value to the business and within the HR organization.
• Partners with business leadership and human resource teams to effectively deliver HR processes and programs that drive business results including but not limited to employee relations, performance development, engagement, retention, change leadership and transitions, individual and team development, compensation, diversity inclusion, and talent acquisition.

Qualifications

• Proven track record of outstanding advising, project management, analytical and organizational skills with the ability to independently set priorities and carry out multiple, diverse assignments within time deadlines required.
• Engages in and models courageous and constructive dialogue; confidence to offer a new and potentially challenging idea to foster conversation and critical thinking; ability to deliver difficult messages and help others understand multiple points of view.
• Superior oral and written communications skills and the ability to build rapport with all staff levels required.
• Demonstrated ability to effectively perform within a matrixed environment.
• An equivalent combination of education and progressively responsible work experience emphasizing data driven decision-making, communications, and personal development may be considered.
• Demonstrated business sense in a variety of business environments to include knowledge in practices, trends, current and possible future policies.
• Demonstrated ability to anticipate and respond quickly and creatively to change and shifting, sometimes competing, priorities. Comfort operating through risk and uncertainty in a high-volume work environment.
• Ability to handle confidential information in a sensitive manner required.
• Minimum of 6 years of human resource experience in more than one HR subject area ideally HR Generalist experience with specific experience in at least three of the following: change leadership and transitions, compensation, performance development, employee relations, recruiting, talent management.
• Strong interpersonal skills and the ability to lead/influence people and groups over whom there is no direct authority.
• Bachelor's degree required in human resources, business or related field.
• Flexibility and good judgment.
• Effective conflict management skills

Benefits
Great pay package, 401K, Company sponsored retirement plan, Educational assistance, Performance based incentive pay, Medical, dental and vision insurance, Parental leave, Caregiver time off….and more
Skills-Proficiency Level
Compensation Management - Advanced
Diversity and Inclusion (D&I) - Intermediate
Employee Communications - Advanced
Engagement Strategies - Basic
Human Resource Information System (HRIS) - Advanced
Labor Regulations - Intermediate
New Hire Onboarding - Intermediate
Organizational Design - Basic
Performance Management - Advanced
Talent Acquisition - Basic
Talent Management - Intermediate
Training Delivery - Advanced
#IN-POST
Compensation Range
Pay Range - Start:
$73,570.00
Pay Range - End
$105,100.00
Please note that this is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Pleas e click here for additi onal information relating to location-based pay structures.
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We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.
If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.
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We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.