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Company | Experian |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Information Services |
Expires | 2023-06-08 |
Posted at | 1 year ago |
Company Description
- Research and penetrate assigned client / prospect organizations through customer insight to drive alignment with executive and day-to-day influencers to execute against dynamic strategic account plans
- Own robust sales pipeline (Salesforce), revenue tracking and forecasting to support team weekly, monthly quarterly and annual vertical/territory/account planning and associated financial reporting
- Collaborate with internal and external cross-functional partners to structure and execute operational and strategic initiatives
- Negotiate complex client contracts for both standard and custom Experian products and services
- Mutually responsible with Customer Success Manager for all renewals of existing business
- Daily “quarterbacking” of client’s strategic business initiatives to ensure flawless execution of relevant Experian-supported projects and acting as the business liaison between the client and internal departments, including collaboration with dedicated Consulting and Client Services teams, to ensure client satisfaction and ROI/ROA
- Educate and inform clients/prospects on new and existing Experian products and services through customer-driven industry insight and ongoing consultation to named clients to uncover business challenges and offer data recommendations. Utilize a team of subject matter experts (including sales / solution consultants) as a resource.
- Communication with clients is frequent and fast moving - includes weekly status calls (virtual) with and occasional travel to client locations (post-COVID)
- Define and own complete territory management and associated strategic account plans to unlock investments focused on client’s evolving business objectives and goals
- Works with wide range of internal Experian functional groups - Operations, Legal, Compliance, Finance
- Proven self-starter with exceptional focus/tenacity and demonstrated ability to create leads and nurture complex, executive-level relationships
- Partnering with responsible internal stakeholders, including Consulting and Client Service Teams, collaborate to ensure proper scoping, pricing, contracting, execution and support of both standard and custom projects
- Work closely with Consulting, Client Services, Product Management, Marketing and Strategy personnel to ensure ongoing “Voice of Customer” (VOC) feedback and ongoing client education is maintained across portfolio
- Full responsibility for exceeding annual sales revenue targets, driven through both new business/new logos and organic growth of existing strategic accounts through cross-sell / up-sell activities
- Management of existing customer relationships in order to drive optimal adoption, use and growth of Experian’s products and services (namely consumer online/offline data, identity, activation and measurement services)
- Create and deliver persuasive sales presentations using market trends, best practices, use cases and case studies
- Develop highly effective relationships and strong communications across all external and internal stakeholders
- Demonstrated acumen of the Telecom and Consumer Tech Industry
- Ability to analyze complex data and present industry-specific customer insights to clients through quarterly business reviews and executive briefings
- Ability to manage multiple fast-moving projects essential
- 10+ years sales/marketing experience within the stated industry and/or verticals, including proven experience managing and driving complex, mature, high-growth enterprise strategic client relationships
- BS/BA or equivalent experience is necessary
- Track record of reaching and exceeding goals, either as individual contributor and/or leader
- Demonstrated ability to use customer service skills to grow and cultivating client relationships
- Ability to forge relationships with decision makers, senior executives across departments (brands and agencies)
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