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Software Support Technician Jobs

Software Support Technician Jobs
By A.C.Coy Company At Pittsburgh, PA, United States
Provide data and reporting of key performance indicators (KPIs) and trends to management and other stakeholders.
Excellent customer service skills; and prior experience using a Customer Ticketing system.
Maintain working knowledge of products and/or services
1-3 years’ experience delivering excellent customer service; technology or quick service restaurant environment preferred
Answer incoming customer and field engineer telephone calls in a courteous and professional manner
Assist customers, engineers, and end users with questions on product installation, usage, and implementation
Software Support Specialist Jobs
By Recruiting from Scratch At Texas, United States
Actively participate in knowledge-sharing activities, such as training and documentation, to ensure continuous improvement of the support team’s capabilities.
Strong SQL skills with experience in SQL scripting, stored procedures, and data analysis.
Respond to and resolve customer inquiries and concerns through phone, email, chat, or remote desktop support.
Identify opportunities for process improvement and recommend solutions to enhance the customer support experience.
3+ years of experience in software support, preferably in a retail environment.
Strong problem-solving and analytical skills with a keen attention to detail.
Associate Software Support Specialist
By Tyler Technologies At United States
Proactively improve knowledge and develop analytical and technical skills.
Resolve issues of basic to moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications.
Bachelor's degree in related field or equivalent experience preferred.
Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
Excellent written and verbal communication skills.
Communicate professionally, clearly, and appropriately with clients and coworkers.
Software Support Specialist Jobs
By Fluidra North America At , Carlsbad, 92010 $65,000 - $75,000 a year
Successful experience in software support and business management.
Proficient in: Microsoft Office Products (Excel, PowerPoint, Word, Access), Google products, MS SQL Server Management Studio, iOS and Android App testing.
2+ years of work experience in a software support or training environment.
High school diploma or equivalent, AA, certification or bachelor’s degree preferred.
Full range of health benefits including medical, dental & vision, short & long-term disability
Educational assistance up to $7,000 per year
Software Support Specialist Jobs
By ZEISS Group At Washington, DC, United States
Perform additional functions as required by the business needs and requested by management.
Comfortable in dealing directly with customers, representatives, and distributors, as well as with senior levels of management within the organization. 
Track bugs and provide feedback to development team on bugs and potential software enhancements to improve the customer experience.
When required and approved by manager, assist with software product training for internal ZEISS colleagues. 
Python and/or Matlab programming skills are a key enabler
Is skilled in performing all duties and functions of those supervised.
Software Support Specialist Jobs
By Tyler Technologies At ,
Uses Tyler’s client management system to create, track, and/or update details on the specific of client issue(s).
Commits to expanding technological skills and knowledge of the Tyler products.
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
Contributes to company knowledge library and/or Tyler Community.
Bachelor's degree in related field or equivalent experience.
Effective decision making and problem solving skills involving troubleshooting basic to moderate issues.
Software Support Specialist Jobs
By The Equity Engineering Group At , Beachwood, 44122, Oh $70,000 - $95,000 a year
Continuous Improvement: Contribute to the improvement of support processes, tools, and strategies to enhance the overall customer support experience.
Cooperation - Offers assistance and support to co-workers; solicits and applies customer feedback (internal and external).
Use of Technology/Applicable Software - experience with JIRA or similar.
Bachelor's Degree in an Information Technology related field (or equivalent work experience).
Software Updates and Upgrades: Collaborate with customers to plan and execute software updates and upgrades, ensuring minimal disruption and successful implementation.
Customer Feedback: Actively gather feedback from customers regarding software usability, functionality, and overall satisfaction. Advocate for customer needs within the organization.
Software Support Specialist Jobs
By E2G | The Equity Engineering Group, Inc. At United States
Continuous Improvement: Contribute to the improvement of support processes, tools, and strategies to enhance the overall customer support experience.
Cooperation - Offers assistance and support to co-workers; solicits and applies customer feedback (internal and external).
Use of Technology/Applicable Software - experience with JIRA or similar.
Bachelor's Degree in an Information Technology related field (or equivalent work experience).
Location: Houston, TX or Shaker Heights, OH or Remote opportunities within United States.
Software Updates and Upgrades: Collaborate with customers to plan and execute software updates and upgrades, ensuring minimal disruption and successful implementation.
Software Support Representative Jobs
By Runway AI At , Remote $50,000 - $75,000 a year
Provide technical support for new and experienced Runway users via email and chat
Experience with providing high-touch customer support over email, phone, and/or chat
We use Zendesk at Runway, so prior experience is a nice to have but not required
Handle inquiries and feedback provided by members of our Runway community through our public Discord server
Investigate and escalate any problems around the product or payment transactions to the appropriate team member
Effectively follow up and close Zendesk tickets with proper notes
Software Support Specialist Jobs
By Azalea Health At Atlanta, GA, United States
Manage the help content and support ticketing system
Maintain current, relevant knowledge of Azalea's software products and services
Prior experience in Healthcare or Healthcare IT preferred
Excellent verbal and written communication skills
Excellent computer skills with strong proficiency in web-based and SaaS applications
Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
Software Support Analyst Jobs
By Paradigm At United States
You will assist, as needed, with knowledge management including Education Sessions, QA, surveys, knowledge base article submission, and documentation.
You have a Bachelor’s Degree or Associates Degree in IT, Computer Science, Management Information Systems, Business Administration (or equivalent experience).
You provide critical thinking and requirement gathering skills, and proven problem-solving skills.
You will collaborate with Paradigm department managers, Sales and Services teams to re-calibrate priorities across all customers.
You have a minimum of 1+ years of experience working within the software industry or within a manufacturing / distribution business.
You have strong organizational skills; you are attentive to detail and have excellent follow-through.
Software Support Specialist Jobs
By SmartCOP At Florida, United States
Good time management and prioritization skills;
Experience troubleshooting in a technical support environment;
Basic computing and networking knowledge;
Excellent customer service skills and interpersonal skills;
Experience in a Windows environment;
Technical Skills that will help:
Software Support Associate - Appfolio
By RREAF Residential At Dallas-Fort Worth Metroplex, United States
Must have advanced knowledge of the AppFolio Property Management Software platform.
Properly manage and document all work performed. Keep documentation of standard processes up to date.
Previous Multi-Family housing or Commercial Real Estate experience
Must have strong active listening skills.
Exceptional analytical and problem-solving skills
Ability to work independently and manage priorities in a fast-moving environment.
Software Support Diagnostic Technician (Open To Remote)
By Simpson Strong-Tie At , Elk Grove, 95758, Ca $26.35 - $36.97 an hour
Technical certification/degree in system, electrical or computer (electronics, software, control systems, power, or related) preferred.
2 years of experience in assembling machinery and/or repairing machinery breakdowns and component adjustments.
Valid Driver’s license with no restrictions, which would preclude driving on the job, is a continuous requirement.
Experience in customer service, customer support, and/or technical support.
Ability to clearly communicate with people and possess strong problem-solving skills.
Ability to use personal computers to connect to networks, read and respond to emails, and manage files.
Software Support Analyst Jobs
By Coursedog At , Remote $70,000 - $80,000 a year
Required Competencies (Knowledge, Skills And Experience)
Actively contribute to our Help/Knowledge Center by working with the User Education Team to improve knowledge and address knowledge gaps.
Administrative knowledge of Enterprise Systems.
General experience troubleshooting where data is synchronized across multiple systems.
Strong analytical and problem-solving skills.
Customer-facing experience (you have dealt with customers directly, and you are a "people-person" who knows how to talk to clients).
Software Support Specialist Jobs
By Stellar Professionals At Richmond, VA, United States
Demonstrated ability to work with all levels of management, customers, and vendors to resolve problems
Experience in providing information technology technical support either in software or some other IT
Requires excellent written and verbal skills as well as IT savvy to assist customers
Demonstrated ability to ability to interpret complex information and provide informed analyses
Demonstrated ability to use Microsoft Office suite
Software Trainer / Support Specialist
By AIMS, Inc At , Monroe, 71201, La
Experience with Microsoft SQL such as querying and database management
Problem solving capacity with effective project management skills
We are looking for a highly skilled candidate with these qualifications:
Bookkeeping / accounting or training experience
Strong computer skills in Microsoft platform software
As a Client Services Analyst your job duties may include:
Software Support Diagnostic Technician (Open To Remote)
By Simpson Strong-Tie At , Boulder, 80301, Co $26.35 - $36.97 an hour
Technical certification/degree in system, electrical or computer (electronics, software, control systems, power, or related) preferred.
2 years of experience in assembling machinery and/or repairing machinery breakdowns and component adjustments.
Valid Driver’s license with no restrictions, which would preclude driving on the job, is a continuous requirement.
Experience in customer service, customer support, and/or technical support.
Ability to clearly communicate with people and possess strong problem-solving skills.
Ability to use personal computers to connect to networks, read and respond to emails, and manage files.
Software Support Specialist Jobs
By amdocs At , San Francisco, Ca $90,000 - $100,000 a year
Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
5 years’ experience as a Software Support Engineer
Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
Analyze production issues from the business and application/code perspective and outlines corrective actions.
Technical focal point with other teams to resolve cross product/solution issues.
Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
Software Support Diagnostic Technician (Open To Remote)
By Simpson Strong-Tie At , Chicago, 60601, Il $26.35 - $36.97 an hour
Technical certification/degree in system, electrical or computer (electronics, software, control systems, power, or related) preferred.
2 years of experience in assembling machinery and/or repairing machinery breakdowns and component adjustments.
Valid Driver’s license with no restrictions, which would preclude driving on the job, is a continuous requirement.
Experience in customer service, customer support, and/or technical support.
Ability to clearly communicate with people and possess strong problem-solving skills.
Ability to use personal computers to connect to networks, read and respond to emails, and manage files.

Are you looking for an exciting opportunity to use your technical skills to help people? We are looking for a Software Support Technician to join our team and provide technical assistance to our customers. You will be responsible for troubleshooting software issues, providing customer service, and helping our customers get the most out of our products. If you have a passion for technology and helping people, this is the job for you!

Overview A Software Support Technician is responsible for providing technical assistance to customers who are having difficulty using software products. They troubleshoot and resolve software problems, answer customer inquiries, and provide technical advice and guidance. Detailed Job Description Software Support Technicians are responsible for providing technical assistance to customers who are having difficulty using software products. They troubleshoot and resolve software problems, answer customer inquiries, and provide technical advice and guidance. They may also be responsible for installing, configuring, and maintaining software applications. They must be able to diagnose and solve technical problems quickly and accurately. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of software applications and operating systems
• Ability to communicate technical information to non-technical users
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in a customer service or technical support role
• Knowledge of software applications and operating systems
• Certification in software applications and operating systems
Job Knowledge
• Knowledge of software applications and operating systems
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of computer hardware and peripherals
Job Experience
• Previous experience in a customer service or technical support role
• Previous experience in software installation and configuration
• Previous experience in troubleshooting and resolving software problems
Job Responsibilities
• Troubleshoot and resolve software problems
• Answer customer inquiries and provide technical advice and guidance
• Install, configure, and maintain software applications
• Diagnose and solve technical problems quickly and accurately
• Provide customer service and technical support
• Monitor software performance and make necessary adjustments