Siu Property Investigator - 100% Remote

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

The Special Investigation Unit (SIU) – Property Investigator opportunity is responsible for investigating and analyzing moderately complex, single discipline coverage and claims that have been referred to the (SIU) for potential fraud. The individual conducts moderately complex site inspections, including body shops, medical clinics, loss locations, etc., performs background searches, takes recorded statements, and interviews witnesses, reviews medical notes and bills, and conducts social media searches. The individual reviews whether fraud can be substantiated and support a lawsuit.

This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.

This position is not open to AK, CA, or HI residents. And this role will support the Central and Pacific time zones. Typical business hours will be held with flexibility.

Preferred candidate location: Central & Pacific Time Zones.

Key Responsibilities:

• Has frequent customer interaction of a moderately complex nature, including taking statements, responding to document requests and handling non-formal complaints, occasionally conducting scene investigations or neighborhood canvasses
• Conducts moderately complex online data application searches, research, and evaluation
• Updates files with investigation outcome, and when no fraud, or if insufficient evidence is found, returns file to MCO for further handling and settlement
• Reviews moderately complex Singular claim referrals and fraud indicators to determine SIU acceptance
• Conducts thorough investigations of moderately complex, individual claims in a Singular discipline that are potentially fraudulent to determine if payment is warranted
• Validates that the information provided and obtained through investigation is true and accurate and follows up on all possible leads
• Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision-making process
• Researches and responds to moderately complex customer communications, concerns, conflicts or issues

Education and Experience:

• Bachelor's Degree in Criminal Justice or equivalent

Functional Skills:

• Applies general knowledge of insurance policy, coverage, and regulation
• Applies general knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies general negotiation and/or arbitration skills
• Applies general knowledge of standardized problem solving and preparation of basic reports for analysis
• Ability to investigate, evaluate, negotiate and settle moderately complex claims
• Applies general knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards

Job Qualifications

• 5 or more years of Property or CAT related experience
• Licensing is not required but highly preferred

Compensation offered for this role is $48,000.00-$73,875.00 per year and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits/

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Allstate generally does not sponsor individuals for employment-based visas for this position.

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