Site Operations Manager Jobs

Who We Are
At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com.
What You Get To Do
Leadership Responsibilities: Be the customer-facing voice for KNAPP Inc. You are responsible for all communication between our customer and your team and the Regional Manager. You will attend all production meetings and manage the communication in such a way that our customers would feel engaged with you and your site team and would see the value we bring to their organization. You are responsible for developing a budget with the Regional Manager and then managing that budget with our customer as deemed necessary. It is critical that you and your team treat our customer with respect and that you and your team always act in a professional manner. Through your on-site leadership team, you will be responsible for the development, implementation, and day-to-day supervision of the maintenance programs, processes, people, and documentation associated with efficient and high performing automated storage and retrieval systems, and storage and picking systems installed at our customer’s locations. This also includes being responsible for building and maintaining customer relationships at our customer site(s) understanding and leading our preventive and predictive maintenance programs, following all SOP’s, Safety Policies, etc. You will make sure your leadership team identifies the appropriate time to escalate the issues in compliance with the agreed-upon escalation procedures.

• Lead and manage a team to provide first-class maintenance; support our customer in the operation and maintenance of automated storage and retrieval systems, and storage and picking systems, as installed at our customer site location
• Create a safety culture in all activities undertaken by you and your site team
• Provide excellent customer service to strengthen KNAPP’s reputation
• Reporting to the Regional Manager, the Site Operations Manager will be eager and determined to succeed, through leadership with regards to responsiveness and service for the Customer

Essential Functions and Responsibilities:
This position requires a wide range of responsibilities including, but not limited to, the following:

• Provide value that our Customer can see and understand
• Perform other duties as required that are commensurate with the role
• Accountable for Quality, Health, and Safety within the maintenance scope
• Liaise with the Customer’s Operations Shift Managers & supplier's First Line Managers to ensure a safe and an efficient management of the MHE scope of work
• Manage MHE and the Maintenance Cost Plan (MCP)
• Responsible for responding to and addressing emergency call
• Oversee all training requirements, both technical and regulatory
• Interact with the on-site and off-site management keeping them informed of local issues and successes and addressing all concerns in a professional manner
• Monitor and update the MHE risk register
• Mentor, coach, teach and develop on-site staff and resources
• Gain a positive reputation by providing a rapid and effective support
• Oversee all system improvements and installations
• Provide ultimate accountability for the Health & Safety considerations with regard to the assigned tasks and carry out risk assessments
• Continue the MHE Health and Safety File
• Serve as the custodian of the site escalation and grievance procedures related to the MHE maintenance scope
• Assess and report MHE progress and attendance at the meetings
• Ensure that the Maintenance Team maintains an excellent level of customer satisfaction while providing reasonable level of commercial return
• Responsible for the production and maintenance of the MHE Planned Preventative Maintenance (PPM) work schedules
• Approve revised MHE documents, drawings and correspondence prior to their issue
• Be an effective manager focused on team development
• Develop and manage maintenance budgets and cost projections
• Promote alignment of Material Handling Equipment (MHE) maintenance objectives
• Continually assess and fulfil the supplier's resource requirements
• Participate in work-related performance training and individual improvement programs
• Improve the service level and optimize resource utilization through adoption of industry best-practices
• Provided leadership in the management of maintenance interfacing with KNAPP’s supplier(s) and sub-supplier(s)
• Provide management of the supply chain and, in particular, ensure the cultural alignment of sub-suppliers
• Appreciate and value cultural diversity
• Provide monthly summary and detailed reports covering commercial and technical activities
• Manage through direct reports the daily activities of all personnel
• Increase the scope and efficiency of KNAPP’s support solutions
• Oversee tasks by developing team skill sets to ensure delivery of defined Service Level Agreements (SLA)
• Manage site budgets and associated commercial activities
• Champion internal Maintenance Team review meetings
• Manage through direct reports the provision of quality support and maintenance services of all live information systems
• Monitor progress of associated sub-suppliers
• Ensure timely supply of the MHE maintenance hardware
• Assist with the identification and monitoring of the MHE Maintenance Team’s interfaces
• Ensure that every team member fully understands the commercial implications of any decision they make
• Manage process improvements to ensure that the delivery of services increases customer satisfaction
• Plan and implement system security policy
• Provide guidance to your team to work against time frames to complete reactive repair
• Accountable for the ultimate correctness and proper allocation of all spares inventory
• Assist with MHE Quality, Health, and Safety within the MHE maintenance scope
• Assist the MHE Quality Assurance (QA) and HSE adviser with verifying adherence to all relevant standards and procedures
• Resolve any resourcing issues beyond the Resident Site Manager’s control or responsibilities

Working Conditions and Environment:

• Physical requirements may include: sitting, squatting, walking, reaching out to arm's length, reaching overhead and lifting between 50-100 pounds.
• Work on weekends and/or overtime as required
• Passport or ability to obtain passport
• Occasional travel required
• Authorization to work in the U.S.
• Professional office etiquette is required at all times

What You Will Get

• Pet Insurance
• Corporate Social Responsibility including recycling, sustainability, and volunteering
• Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with employer match and no vesting!
• Paid Parental Leave
• Paid Vacation & Holidays
• Tuition Reimbursement
• Subsidized child-care
• Industry competitive compensation

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy, and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”