Services Portfolio Project Manager

Job Summary

The Services Portfolio & Innovation Team is looking for an enthusiastic and results-oriented project/program manager to drive process and organizational cadence and efficiencies in portfolio transformation. The role requires ensuring streamlined activities within the organization based on the priorities of the leadership team. This impactful position requires analytical skill, attention to detail, open communication, and the ability to work autonomously on multiple assigned projects.

As a critical member of the portfolio team, you will have responsibility to manage initiatives that ensure that delivery resources are fully prepared to deliver new services. This role requires close collaboration with services product managers and delivery leadership to ensure that the delivery resources are properly trained and have access to appropriate resources required to ensure a consistent customer experience. Project management and coordination efforts may span multiple teams and departments, primarily within Customer Success Delivery and Professional Services.

In this role, the project / program manager will partner with the multiple functional teams to manage stakeholder communication, team metrics, process improvements and other significant milestones.

Partner with portfolio leadership team to ensure consistent communication and ensuring timely and effective completion of projects and initiatives

Prepare and organize all aspects of assigned projects to include project plans, project progress, change management, resource alignment, reporting, conduct meetings and set expectations for project team

Produce initiative metric reports

Work proactively and collaboratively to solve problems (sometimes ambiguous problems)

Essential Functions:

Establish project definition, success criteria, and business tracking of portfolio initiatives with a focus on delivery readiness

Work closely with Services Product Managers to understand the required needs for planned and existing services

Scope new initiatives and identify required resources and dependencies

Create project plans

Monitor production and quality to stakeholder/sponsor standards

Identify and resolves issues and risks

Report on project progress, portfolios, offers viable solutions and opportunities as they arise

Implement change practices

Manage resources to make sure schedule is on track

Conduct meetings and set expectations for the project team

Maintain budget

Create update reports and presentations

Present to stakeholders on progress as well as problems and solutions

Implement and manage change when necessary to meet project outputs

Provide guidance and supervision to project team members

Report on and responsible for project/program status reporting

Responsible for updates/meetings with project team and leadership team as required

Drive project reviews for management

* This is primarily a remote opportunity, with some on-site possibilities for collaboration and meetings if located near a NetApp office. Preferred locations are Research Triangle Park (RTP) NC, Wichita KS, Bentonville AR, and Dallas TX, but open to other locations in Eastern or Central time zones.

Job Requirements

Experience managing, analyzing, and communicating results to senior management

Experience using data and metrics to drive improvements

5+ years experience in program or project management

Experience implementing repeatable processes and driving automation or standardization

Experience defining and executing against program or project requirements

Proven record to lead multi-functional teams through influence versus direct management

Demonstrates a strong bias to action; not afraid to tackle unknowns

Strong interpersonal, analytical, problem-solving and conflict resolution skills

Strong spreadsheet capability and other project management applications as required for reporting, project tracking, project checklists etc.

Ability to work collaboratively with, and to lead and motivate other employees in a team environment to meet aggressive goals and pre-defined timelines.

Demonstrated ability to manage large-team relationships and people.

Strong verbal and written communications skills are essential.

Some Night and Early Morning meetings required to accommodate a globally diverse team

Experience creating executive-level presentations highly desirable

Experience doing analysis, finding the story in the data, and presenting it is highly desirable

Education

- Typically requires a minimum of 5 years of related experience

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Did you know…

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Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.

USA Residents Only:

The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is $111,300 – $156,500. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).