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Customer Service Operations Manager Jobs

Customer Service Manager (Operations And Services)
By IKEA At Centennial, CO, United States

WHAT YOU'LL BE DOING DAY TO DAY

Customer Service Operations Manager
By Batesville At United States
Coordinates with the Customer Service Quality Manager and Supervisors to deliver and updated system procedures.
Manages the rollup of team metrics to the department level, evaluates results and adjusts to improve results.
Bachelor’s degree (B.S./B.A.) or equivalent from a college or university and/or a minimum of five years related experience and/or training.
Minimum of five years related experience in customer service operations.
Visionary of future state and works to implement the biggest opportunities to improve customers’ experiences.
Company and/or industry knowledge are preferred.
Manager, Service Operations Jobs
By National Grid At , Waltham $132,000 - $155,000 a year
5+ years of experience in a service management role - planning, organizing and delivering impactful service improvements in complex technical environments
Experience in defining and delivering product roadmaps and lifecycle management
Provide transparency and visibility to application landscape health and issues, through periodic communications and management reporting, as appropriate.
Experience of working in a multi-vendor outsourced environment and with remote offshore teams
Ensure seamless operations with minimal disruption, of current applications, in support of National Grid’s business requirements and service level agreements.
Manage the operational relationship with, and performance of, suppliers and service providers, to ensure contractual agreements are met.
Customer Service Manager, Baggage Airport Customer Operations
By American Airlines At , Dallas, 75219, Tx
Minimum Qualifications- Education & Prior Job Experience
This job is a member of the Domestic Airports Team within the Customer Experience Division supporting Baggage Operations.
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Customer Service Manager, Airport Customer Operations
By American Airlines At Dallas, TX, United States
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Customer Service Operations Manager
By Provision People At New York, NY, United States
Knowledge and experience in cross-functional management methods and techniques.
2+ years of sales operations or customer service operations or account management operations or client success or client services experience.
Active role in daily management of all services calls.
Identify recurring issues and escalate as needed to the Management Team.
Provide accurate reports and metrics to company management on the status and budget of agreements.
Provide reports (list types of reports) on an agreed schedule to Management team and clients.
Customer Service Operations Coordinator/Manager
By DISYS At Dallas-Fort Worth Metroplex, United States
Job Title: Customer Service Operations Coordinator/Manager
• Proven ability to work in a team of diverse skill sets and cultures
Duration: 1 year contract with possible extension/conversion
Location: Irving, TX (Hybrid; 3x a week onsite)
• Drive administrative, operational, reporting and quality improvements through partnership with internal teams
• Proven ability to work in high-pressure, time-sensitive environments
Service Operations Manager-Us Jobs
By GoodWe At Denver, CO, United States
Manage local repair center operation / contract management.
Solve and manage technical escalations.
More than 3-years in electronics, PV industry experience preferred or graduated in technical area in renewables.
Good MS Office skills, in particular EXCEL MS.
Relevant technical degree with experience, or B.S. in Electrical Engineering preferred.
Experience with board level troubleshooting and chip level firmware diagnosis and updating.
Customer Service Manager, Airport Customer Operations
By American Airlines At New York, NY, United States
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Service Operations Manager Jobs
By Blue Signal Search At New York City Metropolitan Area, United States
Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).
Proven experience in operations management, preferably in the pool industry or a related service industry.
Proficiency in using relevant software and tools for service management and data analysis.
Comprehensive benefits package designed to support your overall well-being and financial security.
A comprehensive benefits program, including medical, dental, and vision plans.
Manage relationships, contracts, and performance evaluations to ensure quality standards.
Operations Service Manager Jobs
By Burlington Stores, Inc. At Garden Grove, CA, United States
3+ years of Retail Management or Store Operations experience
Assist in the management of other store operations areas as needed.
Manages the overall execution of operations and receiving SOPS, including the continuous flow process.
Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
Monitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory.
Come join our team. You’re going to like it here!
Associate Manager, Customer Operations
By Checkr, Inc. At Orlando, FL, United States
3+ years of experience in people management
Experience leading a remote workforce is preferred
Work with Operations leadership team to proactively manage workflows and department projects to meet SLAs and challenging goals
Identify and own special projects that directly contribute to the growth and evolution of the candidate experience
4+ years of experience in a customer-facing role
2+ years of experience in leading projects or peers to achieve common goals
Customer Service Manager, Airport Customer Operations
By American Airlines At Las Vegas, NV, United States
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Customer Service And Operations Coordinator
By LÉ BENT At Park City, UT, United States
2. Strong skills in data management and Excel
2. Skills and qualification requirements
10. General office management - maintaining neat and tidy space and adequate supplies.
1. Coordination of logistics from warehouse to customers, and any other stock movement requirement that may arise.
6. Manage monthly reporting templates and data provision.
1. 3+ years successful experience in the co-ordination and delivery of administration, operations and customer service.
Customer Operations Manager Jobs
By Dragonfly At Boston, MA, United States
At least 5+ years experience in a customer service or eCommerce management role
You will plan, manage, and improve our customer service program across brands.
You will centralize and manage order activity across sales channels and brands. Support new brands, channels and fulfillment centers as required.
We seek a Customer Operations Manager to join our team at Dragonfly.
You will track and report out key performance indicators of our customer service program.
You will implement processes for monitoring and reducing costs associated with fraud.
Manager, Customer Operations Jobs
By Sarepta Therapeutics At Cambridge, MA, United States
Previous project management experience and skill
Operationally lead to determine objectives and corresponding deliverables; manage to ensure deliverables are met according to timelines, budget and quality standards
Manage and maintain RWE SharePoint and Webpage.
Maintain and update RWE budget tracker and manage the overall agreement execution and PO development for RWE team.
Collaboration with legal and finance for generation of contracts and purchase orders
5 years of organizational experience in a biotech/pharmaceutical company or related experience
Customer Operations Manager Jobs
By Telesign At Texas, United States
Create dashboards and manage ongoing reporting needs
Leverage strong analytical skills to quickly understand data and share insights to maximize scale and efficiency with business partners.
Experience with Salesforce and Service Cloud
Proficiency with Microsoft Office, with expert level knowledge of Excel and PowerPoint
Experience in handling large data sets and modeling reports on different platforms
Partner with leadership on key strategic projects to help build a world class customer organization
Assistant Service Operations Manager
By Rivian At , Normal, 61761, Il
Effectively manage onsite and remote service teams and a driver of people performance
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Automotive technical and repair knowledge skills preferred
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded
Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.
Operations Service Manager Jobs
By Delta At , Anchorage, Ak
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
Comprehensive healthBenefits including medical, dental, vision, short/long term disability and life Benefits
Bachelors degree or equivalent experience
Demonstrates expertise in operations and strong customer service skills
Previous leadership experience, including direct reports
Working knowledge of Delta policies and procedures
Customer Service Manager, Airport Customer Operations
By American Airlines At , Dallas, Tx
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others

Are you an experienced Customer Service Operations Manager looking for a new challenge? We are looking for a dynamic leader to join our team and help us take our customer service operations to the next level. If you have a passion for customer service and a proven track record of success, then this could be the perfect opportunity for you!

What is Customer Service Operations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize workload
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to problem solve and think critically
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management
• Ability to develop and implement customer service strategies
• Ability to analyze customer service data and identify areas for improvement
• Ability to develop and maintain customer service policies and procedures
• Ability to develop and maintain customer service metrics

What is Customer Service Operations Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Experience?

• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management