Service Office Cashier And Receptionist

We are seeking an experienced and motivated individual to serve customers by answering phones, greeting, welcoming, and assisting for all Service related issues. Successful candidates must have excellent communication skills with a focus on customer satisfaction. The Service Receptionist is the first person to greet visitors both telephonically and in-person in the Service department. The Service Receptionist will answer a multi-line telephone system and greet visitors in a timely, pleasant and professional manner and provide information and assistance to other departments as needed.

Job Responsibilities

• Ability to provide excellent customer service to all service customers and vendors
• Answer multiple phone lines in a courteous and professional manner
• Data entry
• Meet and greet visitors
• Dispatching
• Assist with other administrative duties as needed
• Ability to problem solve
• Assist various departments with special projects as needed
• Determine caller's needs and route to the appropriate department
• Determine visitor's needs and contact the appropriate department
• Ability to speak with and handle irate customers in a courteous and professional manner

Requirements

• Must be a motivated, self-starter
• Attention to detail
• Solid time-management skills
• Minimum 1-2 years of experience as a Receptionist, Dispatcher or Administrative role in a professional business environment
• Comfortable with answering a multi-line system
• Excellent interpersonal, verbal and written communication skills
• Professional appearance a must
• Excellent phone etiquette and customer service skills
• Friendly and courtesy disposition
• Knowledge in MS Office Applications (Word, Excel, Outlook)
• Flexible hours
• Able to work effectively with all departments with limited supervision

Competencies

• Ability to multi-task
• Effectively communicate and collaborate with fellow employees
• Self-starter
• Provide exceptional customer service to both internal and external customers

In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.

Toyota of Clermont is proud to be an Equal Opportunity Employer.