Office Receptionist Friendly Service Jobs

Must have knowledge and previous experience working within the Las Vegas area

Experience: Two to Four year’s experience in sales, public relations, training, community outreach, or related area.

Must have personal lived experience with recovery from substance use disorder.

Prior experience and proficiency using Google products (Gmail, Drive, Google Calendar, Docs, Sheets, Slides, Forms, etc.)

Previous experience using CMS or other database

Previous experience developing program reports and tracking outcomes

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Service Advisor: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Service Advisor role as needed

Legally authorized to work in the United States

Additional responsibilities as assigned by General Manager

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Review vehicle damages with customers and walk through high-level repair process and next steps

Provide repair status updates to customer via call or text based on an established communication cadence with the customer

Frequently communicate to get updates regarding the status of vehicles within the repair process

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Service Advisor: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Service Advisor role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Communicate with Service Advisor: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Service Advisor role as needed

Legally authorized to work in the United States

Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements

6 months or greater of prior experience working in a fast-paced, customer-service environment

Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person

Educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures

Communicate with Service Advisor: Frequently communicate to get updates regarding the status of vehicles within the repair process

Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls

Minimum 1-2 years of experience as a Receptionist, Dispatcher or Administrative role in a professional business environment

Excellent interpersonal, verbal and written communication skills

Knowledge in MS Office Applications (Word, Excel, Outlook)

Excellent phone etiquette and customer service skills

Answer multiple phone lines in a courteous and professional manner

Assist with other administrative duties as needed

Experience in customer service, account management or a similar role

You understand the brand, our offerings, and our culture and are able to use them to effectively communicate with your customers

Experience with successfully using a CRM

Experience with documenting verbal communication in real-time

Excellent listening and problem-solving skills

Characteristics of a Successful Friendly Account Manager

Perform filing and data entry as requested.

· Strong verbal and written communication skills

· Experience in customer service and office work

Maintain the reception area, keeping it clean and free of clutter.

Other projects related to data or computer may be assigned.

· High school diploma or GED