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Analyst It Service Desk Jobs

It Service Desk Analyst
By E.L.F. BEAUTY At New York City Metropolitan Area, United States
Conduct and update asset management processes and inventory.
Ensure end-to-end user experience with timely resolution or escalation, communicating promptly progress and handling customers with a professional attitude.
Document resolutions and update self-help and knowledge bases.
3+ years of experience in an IT Support position in a medium-large company environment.
Hands-on working knowledge with collaboration tools (Zoom, Box, Slack, etc.)
Analytical and problem-solving abilities, with keen attention to detail.
It Service Desk Supervisor
By Optomi At Charlotte Metro, United States
Excellent leadership and people management skills, with the ability to motivate and develop a high-performing team.
Solid knowledge of IT service management frameworks and best practices, such as ITIL.
Ensure adherence to ITIL best practices and service management principles.
Assign and prioritize tasks, ensuring the team's workload is managed effectively.
Develop and maintain service desk procedures, documentation, and knowledge base articles for efficient issue resolution.
Proven experience in a hands-on service desk supervisor role, preferably in a fast-paced environment.
It Service Desk - 2Nd Shift
By IntellaTriage At Brentwood, TN, United States
Experience working with remote workforce and users of all levels of technical aptitude
Healthcare industry experience with an understanding of Information Security for PII/PHI as well as HIPAA requirements preferred
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Some experience working in IT
Some experience with endpoint (Laptop) deployments
Experience with endpoint imaging software (For Example: SmartDeploy, Kace, Ghost etc.) would be a huge plus
It Service Desk Technician
By Penske Truck Leasing At Tampa, FL, United States
Prior Service Desk and Project Management experience preferred
At least 2 years of prior customer service experience (technical or non-technical) required
In-depth knowledge of Windows 10, Microsoft Edge, Office 365
Knowledge of and ability to troubleshoot Printers in a Windows environment required
Working knowledge of wireless technology and mobile environment required
Work on special projects and laptop software configuration
It Service Desk Jobs
By Dice At Nashville, TN, United States
Able to handle call volume of up to 30 calls per day.
Able to navigate Different O rganizational Unit s ( OU )
Able to look up attributes
Able to reset password and unlock accounts.
Setting up new phones/ Ipads
Description Of Duties (primary & Secondary)
Service Desk Analyst I
By Teachers College Columbia University At , New York $29.89 - $31.32 an hour

Posting Summary: Supports faculty and staff desktop computer users with a strong commitment to high-quality customer service and solid work ethic. The analyst responds to customer inquiries ...

It Service Desk Manager (Virtual)
By SOSi At , Reston, 20191
Proven project management skills in setting priorities to meet project deadlines.
Manage the Service Desk performance to exceed performance metrics and goals.
Manage contacts with customers, direct reports, peers, and independent vendors.
Ability to establish a solid working relationship with customer, staff, managers and peers
BS Degree in Computer Science, MIS, or related field/equivalent experience in lieu of a degree.
4+ years of proven IM/IT leadership experience or equivalent supervisory experience
It Service Desk Agent I - Remote
By Nordic At , Madison, 53713
General knowledge and/or experience in computer systems/software such as network connectivity, VPN connectivity, O365, AD, and Mobile Device Management
Performing remote troubleshooting through technical diagnostic techniques, remote software, and pertinent questions
Maintaining and expanding knowledge of help desk procedures and services
Excellent customer service and communication skills, written and verbal
1+ years of IT Service Desk or IT Support experience required
ITIL training and/or experience desired
Service Desk Analyst Jobs
By Loma Linda University Health At , Loma Linda

Shared Services: Information Systems, Service Desk (Full-Time, Day Shift) -

Service Desk Qa Analyst
By Quick Med Claims LLC At , Remote
Certification in IT support or customer service, such as ISTQB, CompTIA A+ or HDI Support Center Analyst.Knowledge, Skills, Abilities
Experience using SaaS Helpdesk software such as Freshdesk, Zendesk, Salesforce, Jira Service Management
Experience using Jira Service Management for managing support requests and tracking customer interactions.
Ability to work collaboratively with remote teams, demonstrating adaptability and strong interpersonal skills.
Experience with remote support tools, such as screen-sharing or remote desktop software.
Minimum of 2 years of experience in software support, troubleshooting, customer service, or a related field
It Service Desk Technician
By Millennium Physician Group At Fort Myers, FL, United States
Respond to requests and incidents by phone, email, support queue, on-site visits, or remote-control sessions
Remotely assist with new printers, desktops, and laptops
3 + Years Ticketing System Experience
3 + Years Technical Support Experience
Associates Degree or equivalent experience
IT Certifications A+, ITIL (preferred)
It Service Desk (Healthcare)
By System Soft Technologies At Plano, TX, United States
• Position requires strong phone skills and ability to empathic
Contract - Estimated 6+ Months
*Highly preferred some healthcare background.
• Monitor multiple inbound support channels including phone, email and incidents
• Triage, troubleshoot, resolve and escalate incidents as necessary
• Provide customer communications regarding ongoing incidents
It Service Desk Tech
By Trulieve At ,
Effective time-management skills and ability to multi-task
Possess a good understanding of Windows Operating systems, Microsoft print management and standard O365 applications
Assists in the management and tracking of all digital assets.
Assists in the management of all existing and legacy applications
Works with the IT Service Desk Manager to provide a seamless customer experience
Work with vendor engineers, project managers and support techs to solve application related issues.
Service Desk Analyst - Mid **Hybrid**
By CACI At , National Harbor, 20745
Experience with patch management software (e.g., SCCM)
Experience using Service Now service management software (or similar tool) to track incidents and service requests through the full lifecycle
Advanced experience with Active Directory management & administration including Unlocking accounts/PW Resets, OU’s and Group Policy.
Knowledgeable of Problem Management best practice and processes
We offer competitive benefits and learning and development opportunities.
Leverage remote control technology (such as BOMGAR) while troubleshooting desktop and laptop problems
It Service Desk Manager
By MetroStar At Washington, DC, United States
A bachelor’s and 5 years of experience leading a team providing service desk operations (Tier 1-3, asset management, ServiceNow ITSM implementation).
Develop, cultivate, and manage customer relationships.
Hands-on knowledge of ServiceNow and service desk operations SLA tracking and dashboarding/reporting.
Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
Don’t meet every single requirement?
Work with technical teams to provide day-to-day operations, modernization, and enhancements to service desk operations.
Senior Service Desk Analyst
By W2O Group At , New York $70,000 - $83,000 a year
Manage and maintain IT Asset Management.
Facilitate communication between staff, management, and other technology resources within the organization.
Completed an IT certifications or equivalent or proven track record and experience.
Manage and maintain Information Technology Infrastructure.
Maintain knowledge of current technology, equipment, services, and standards for IT.
Remote and onsite support of technologies and computer systems.
It Service Desk Analyst
By Healthcare IT Leaders At New York, United States
Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.
Will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office.
Provide support and customer service to users, promote and / or escalate problem, incident, and request action items.
Will require 20% travel to New York.
Must be able to work on a W2
It Service Desk Manager
By HealthComp At , Plano, 75024 $75,000 - $90,000 a year
5+ years of experience in IT help desk support with at least 2 years of management
Full offering of health and wellness benefits for you and your family
Lead and manage the day-to-day operations of the IT help desk, including staff supervision, task allocation, and performance assessment.
Offer technical guidance and assistance to help desk team members, ensuring timely and effective resolution of issues.
Maintain a comprehensive knowledge base and documentation of common issues, solutions, and troubleshooting steps.
Design and conduct training programs to enhance the technical skills of staff members and improve first-level issue resolution.
Manager, It Service Desk
By Invenergy At , Chicago
Participate in the IT Change Management process
Minimum of 3 years experience as an IT manager/leader
Experience with remote/international team members
Manage our ETS (executive support) team, providing prompt technical, “White-Glove” response to the leadership team. Quickly drive their issues to resolution
Minimum Education: Bachelor's Degree in an information technology or related field.
Technology certifications preferred, not required
Service Desk Analyst Ii
By Duke University At , Durham, 27710
Excellent time-management and organizational skills
Experience in customer service and incident management tools (ServiceNow experience preferred)
Work with the Help Desk management to ensure smooth communication and escalation flow during major outages.
Exceptional customer service skills, including verbal and written communication skills
Expert knowledge of Windows and Macintosh operating systems, as well as strong familiarity with Linux/UNIX
Demonstrated analytical skills, including computer troubleshooting techniques