Service Desk Agent Jobs

Help make our customers happy today and their experiences better tomorrow.

At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.
Join us in our exciting quest to build the future home.
All about the role:
We are looking for an IT Service Desk Agent who can handle anything our diverse customer base throws their way - from executives to factory workers, and everyone in between!
You'll work alongside a team of tech-savvy problem-solvers to provide top-notch customer service to our call center, factory, and office personnel. We measure success by how happy our customers are and how quickly we can resolve their issues.
Whether it's a hardware hiccup or a software snafu, you'll have the tools and support you need to get the job done.
Come join our team and help us provide the best IT support around!
What you’ll do:

• Assist in development and implementation of policies and procedures for Help Desk operating environment.
• Identify potential outages and other problem (via information gathering, ticket trends, etc.) and communicate the information to IT Management in a timely manner.
• Effectively implement the steps found in available resources by following the instructions and using a variety of remote access, user admin, and related tools
• Demonstrate continuous effort to improve operations, decrease turnaround times and streamline processes to provide quality business service.
• Escalate unresolved issues to Management.
• Accurately diagnose client technical issues; gather the necessary information; and perform standard, preliminary research using all relevant available resources.

Qualifications required:

• Comp TIA A+ (preferred)
• Associate degree in field related to Computer Technology, IT, or technical field (preferred)
• 2 years of IT experience (Shool or Work related) and 1-2 years technical phone support.
• Microsoft Technology Associate (MTA) (preferred)
• General knowledge of Microsoft Office Products
• Highschool diploma or equivalent

Where you’ll be:

This position will be based at our Headquarters in Charlotte, North Carolina.

Benefits highlights:

• Discounted products and an EAP upon hire and tuition reimbursement after 12 months of service.
• Medical, dental, vision and life insurance
• Hybrid work model
• Retirement Savings Plan (401(k)) with relevant company contribution.
• Competitive holiday and vacation time off program

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.