Front Desk Agent Jobs

Company Overview
At Fairfield Inn & Suites, we promise to always make our guests feel welcome and that all starts with you! Our team members are our foundation and they have a passion for customer service. Our guests count on us to deliver the uncomplicated, stress free stay that Fairfield Inn & Suites has delivered since it all began.
We would like to welcome you on a journey to keep our promises to our guests and teammates! We are always looking for great people who are dynamic, resourceful and ready to jump into any situation to give a helping hand. With a variety of positions, we are confident you will find the perfect fit for you within our hotel. If you are a positive person and have a genuine interest in the well-being of others around you, we invite you to apply today!
Job Summary
As Front Desk Agent, you are the first and last impression on our guests. You are responsible for check-in, check-out, front desk operations, market sales and all other guest interactions. You strive to exceed established standards at every opportunity and take pride in the overall look and feel of the front desk, lobby, and surrounding areas. If you are friendly, personable, and have a talent for connecting with individuals from all walks of life, this may be just the job for you!
Responsibilities

• Promote the brand loyalty program and provide recognition and benefits to all present members.
• Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level.
• Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
• Process all market and retail transactions for the guests.
• Book guest hotel reservations.
• Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions.
• Register guests to the hotel, verifying reservation, personal information and securing payment information.
• Answer and route calls as appropriate; take guest messages with accuracy.
• Maintain appropriate market inventory levels, restocking when necessary.
• Anticipate guests’ needs and respond timely, efficiently, appropriately and in a friendly manner.
• Handle confidential information, including guest records, with a high degree of integrity.
• Responsible for cash drawer contents and transactions during shift.
• Ensure every guest is greeted and welcomed in a unique and personable way upon arrival.

QUALIFICATIONS

• Proficiently speak, read, write, and comprehend the English language. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members and guests.
• Demonstrate genuine care for customers and employees.
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
• High School Graduate or GED required.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Able to work in a fast-paced environment.
• Able to work independently and desire to participate as part of a team.
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
• Knowledge of front desk operations and procedures, guest services and hotel services.
• Possess high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

BENEFITS

• Associate Hotel Discounts Worldwide!
• Paid Life Insurance
• 401(k) with Employer Match
• Health, Dental and Vision Insurance
• PTO Accrual from day one!
• Employee Assistance Program
• Short Term & Long Term Disability Insurance