Overnight Front Desk Agent

Come join our dynamic team at the beautiful Holiday Inn & Suites Orlando Airport Hotel (5750 T. G. Lee Blvd)!

• Up to 15 PTO Days per year for FT and PT!
• Brand Travel Discounts
• Monthly and Referral Bonus
• Pet Insurance
• Medical, Dental and Vision Insurance
• Great starting pay and flexible shifts!
• Critical Illness and Accident Insurances
• 401k

Overnight Front Desk Clerk
The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Also responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.

DUTIES & FUNCTIONS

Essential:

• Approach all encounters with guests and employees in an attentive, friendly, service-oriented manner.
• Maintain regular attendance in compliance with Everwood Hospitality Service standards, as required by scheduling, which will vary according to the needs of the hotel.
• Always comply with Everwood Hospitality Service standards and regulations to encourage safe and efficient hotel operations.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Always maintain a warm and friendly demeanor.

• Review Front Office log and Trace File daily.
• Maintain and market promotions and guest programs.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Always use proper two-way radio etiquette when communication with other employees.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Greet and welcome all guests approaching the Front Desk in accordance with Everwood Hospitality Service standards.
• Be familiar with hospitality terminology.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Follow all cash handling and credit policies.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Be aware of closed out and restricted dates.

Marginal:

• Maintain a clean work area.
• Assist guests with safe deposit boxes.
• Attend meetings/training as required by management.
• Perform other duties as required by management.

Education & Experience:

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School Diploma or equivalent required.

Computer experience preferred

Physical Requirements:

• Late night shift.
• Sedentary work, exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental Requirements:

• Must work well in stressful, high-pressure situations.
• Must be able to convey information and ideas clearly.
• Must be willing to cross train in other accounting or hotel-related areas.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity under pressure.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Must be able to prioritize job functions in order to meet deadlines.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.