Front Desk Agent (Hotel)

Description

Job Summary:

Responsibilities

Specifically, you would be responsible for performing the following tasks to the highest standards

As a Front Desk Agent for the Holiday Inn Miami Beach (IHG) , you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• English / Spanish ( a plus).
• Receive, input, retrieve and relay messages to guests
• Opera PMS System experience a plus *
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

Other: Required to work nights, weekends, and/or holidays.

Benefits (Crescent Hotels & Resorts)

• Hotel Room Discounts (Worldwide)
• Vision insurance
• Short/Long term Disability
• Health insurance
• Life insurance
• Paid time off (Personal days/ Vacation/ Holidays)
• Dental insurance
• Free Employee Meal (one per Shift)
• Free indoor Parking (must register the car with HR)
• 401(k) (company contribution)

Qualifications

Behaviors

Required

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest

Experience

Required

• Customer service experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)