Front Desk Agent Jobs

Starting pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

About Westgate Lakes Resort & Spa:
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.

As a Front Desk Agent, you will efficiently check guests into and out of the resort by performing the following duties, in addition to offering impeccable customer service.

• Greets, registers, and assigns rooms to guests, issuing room keys
• Ability to listen to and find solutions for guests’ challenges.
• Keeps records of room availability and guests' accounts.
• Computes bills, collects payments, and makes changes for guests.

To perform this job successfully, you must have excellent communication skills and be able to read, write and speak English conversationally. Additionally, the person must possess and adhere to the following core values:

• Work Ethic
• Integrity
• Passion

• Excellent customer service skills
• Must be to lift to 15lbs
• Required to pass a background check, drug test, and prove eligibility to work in the United States
• Strong written and verbal communications skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Must be able to stand for long periods of time

Why Westgate?

• Military Leave
• Flexible Spending Accounts
• Paid Holidays
• 401K with generous company match
• Advancement & development opportunities
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Community Involvement Programs
• Paid Time Off (PTO) – vacation, sick, and personal
• Wellness Programs
• Tuition Assistance
• Pet Insurance
• Comprehensive health benefits – medical, dental and vision
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.