Senior Relationship Manager Jobs

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.

About this role

Additional Key Responsibilities Will Include

The Senior Relationship Manager is passionate about maintaining and building long-lasting alliances with key strategic partners that drive growth for the organization. This role will report to the Sr. Director of Strategy.

• Support and manage joint client or joint development opportunities with the partners
• Manage the day-to-day for a portfolio of large strategic partnerships and develop deep subject matter expertise for each relationship.
• Ensure partners deliver on their commitments, track their performance and manage the overall relationship
• Formulate plans to deepen the strategic alliance in a non-sales capacity while balancing risk and reward
• Manage inbound requests from sales and product for special pricing or special use exceptions
• Produce persuasive, simple and clear story lines, slides and other deliverables relevant to audiences of all levels
• Work closely with internal and external stakeholders to gather insights, understand current business processes, challenges, and opportunities to deliver a great partner experience
• Own and manage processes related to royalty payments, billing/invoicing, negotiated contracts, and internal partner operations
• Work in a fast paced, high communication environment where collaboration with the partners, sales, product, finance, leadership and other teams is key to your day-to-day success
• Identify opportunities to drive operational excellence and manage the implementation of key initiatives

What Your Background Looks Like

• Advanced knowledge of the financial services industry (credit experience is preferred)
• High level of comfort with project management, financial analysis, and complex legal principles.
• The candidate must have a high sense of urgency, be self-motivated, can work under minimal supervision, and can trouble-shoot complex problems and escalate appropriately
• Must be accustomed to concurrently managing multiple partner relationships and skilled in negotiating business terms and constructing partner agreements
• Strong written and oral communication skills
• Good knowledge of database management concepts and principles
• Excellent interpersonal skills with experience in customer service or sales
• Bachelor’s degree or equivalent experience required; internationally recognized MBA strongly preferred
• The ideal candidate will have a strong drive for results, interpersonal and analytical skills, high attention to detail, a positive attitude and is comfortable navigating cross functional teams.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education. This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance, generous paid time off including paid parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we’ve helped people and economies flourish – and we’re not done.

We take our people’s agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action!

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

Find out what is like to work for Experian and discover the Unexpected!