Client Relationship Manager Jobs

Location – Los Angeles, CA area (Remote) ( Client Success Manager / Key Account Manager )

VRIZE is looking for a self-motivated individual who is eager to play a highly visible role within our organization as a Key Accounts Manager.

The ideal candidate has experience successfully establishing, building, and managing client relationships in the Enterprise Digital Transformation / Digital Engineering / Management Consulting industry. You are energetic with exceptional people skills and comfortable rolling your sleeves up to deliver results. You must have a socially forward, positive, enthusiastic, motivational attitude and proactive communication style. This is a great opportunity for someone who truly enjoys building and managing relationships, establishing, driving, and leading within a results-oriented culture, and driving account and organizational growth.

Responsibilities

• Proactively identify and execute on opportunities to grow your existing account base through the sale of new and complementary services, as well as opportunities to upsell existing services to grow the existing delivery team base, either displacing competitor services or uncovering unmet needs.
• Continuously seek to widen the breadth and depth of key decision-makers, influencers, and technical/non-technical end-user contacts by providing a high-energy consultative approach.
• Develop, foster, and maintain strong and trusted relationships among key stakeholders, Sr. Leaders, and C-level executives within your aligned portfolio of accounts.
• Become a trusted advisor and conduit for collecting customer insight and providing associated input to delivery teams.
• Ensure constant awareness of the client’s current and target state vision, objectives, and changing needs.
• Provide regular weekly account progress and status snapshot updates to VRIZE Sr. Leadership and Executive Teams.
• Ensure the effectiveness and efficiency of account delivery teams through regular team engagement and delivery status monitoring to ensure overall performance aligns with client expectations.

Requirements

• Ability to bring conflict management and resolution skills to the table; handling associated client and team interactions in a positive, assertive, and professional manner while providing guidance and support to effectively resolve.
• Must have an upbeat, positive, and enthusiastic attitude with strong leadership and motivational skills, exceptional personal and professional skills, and someone who truly enjoys working with clients and understands the account management landscape.
• Experience managing accounts in the Digital Engineering/Digital Transformation space for a $1+ Mn annual portfolio with a Global IT/Digital Services/Consulting firm.
• Willing to travel about 25% to cover the geographic spread of your client portfolio within North America.
• Experience with account financial management, including revenue and profit forecasting, staff-related forecasting, and making strategic decisions to ensure revenue and profit targets are achieved.
• Experience working with clients to help with defining short/long-term plans while also helping to develop and implement approaches and roadmaps to achieve those plans.
• Experience building successful and strong relationships with business stakeholders, Executives, and Senior Leaders.
• Organized with strong time management skills; able to track and effectively manage multiple client accounts concurrently while balancing associated needs simultaneously.
• Work experience 2-5 years’ as an IT Account / Client Portfolio Manager at a corporate level (including opportunity mining, upselling, and cross-selling additional services).
• Experience establishing and effectively maintaining a high-touch/high-volume level of direct client communication, including outbound calls, regular meetings, text messages, emails, client office visits, and out-of-the-office social experiences.

About VRIZE INC,

VRIZE is a Global Digital & Data Engineering company, committed to delivering end-to-end Digital solutions and services to its customers worldwide. We offer business-friendly solutions across industry verticals that include Banking, Financial Services, Healthcare & Insurance, Manufacturing, and Retail. The company has strategic business alliances with industry leaders such as Adobe, IBM Sterling Commerce, Blue Yonder, IBM, Microsoft, Docker, Sisense, Competera, Snowflake, and Tableau.

VRIZE is headquartered out of Tampa (Florida) with a team size of 410 employees globally, currently, 100% of the clients undertaken are in the United States. Delivery centers are distributed in the US, Canada, Serbia, and India. Having stellar growth and future projections of 100% YOY for the last 3 years, the company has been successfully addressing its clients’ digital disruption needs. Our continued success depends to a large extent on our ability to remain at the forefront of disruptive developments in the field of information technology and leaders/team members joining the force are expected to replicate the same.

VRIZE is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Individuals with disabilities are provided reasonable accommodation.