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Client Relationship Consultant 3 (Banker) - El Centro, Ca (40 Hrs)
Company | U.S. Bank National Association |
Address | , El Centro, 92243, Ca |
Employment type | FULL_TIME |
Salary | $20.00 - $29.35 an hour |
Expires | 2023-07-27 |
Posted at | 10 months ago |
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences. Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients. Maintains a working knowledge of consumer and business banking products and services including digital products and services. Provides a consistent optimal client experience, including greeting clients and processing basic transactions. Develops collaborative partnerships with branch team members and partners to best serve clients. Opens new consumer and business accounts, completes service requests and submits credit applications. Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs. Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment.
- Four to five years of customer service experience
- High school diploma or equivalent
- Four to five years of sales experience
- Experience in participating in sales campaigns/promotions
- Experience in the financial services industry preferred
- Proven ability to build and foster relationships with clients through proactive outreach and follow up
- Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
- Thorough knowledge of applicable bank and branch policies, procedures and support systems
- Ability to effectively engage and communicate with clients
- Proven customer service and interpersonal skills
- Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
- Thorough knowledge of all retail products and services
- Experience with using and demonstrating digital products and self-service technologies
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Short-term and long-term disability
- Pregnancy disability and parental leave
- Healthcare (medical, dental, vision)
- Adoption assistance
- Up to 11 paid holiday opportunities
- 401(k) and employer-funded retirement plan
- Basic term and optional term life insurance
EEO is the Law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.68 - $29.35-
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