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Senior Manager Customer Relationship Management Jobs

Customer Relationship Management Manager
By HireMinds At Greater Boston, United States
5+ years experience in email marketing, hands on experience with customer journey orchestration technologies is a plus.
Expertise in customer marketing email, SMS, and push campaigns, including onboarding, education, cross-sell, and customer life cycle.
Experience implementing internal systems into customer communications channels.
Advanced knowledge of Relational Databases
Demonstrated experience/ability leveraging segmentation tools.
A passion for identifying key insights about our customers, and experience translating insights into clear marketing briefs.
Senior Manager Customer Relationship Management
By DHL eCommerce, At United States
3 to 5 years of Customer Service or Account Management experience
Excellent stakeholder management skills at all levels of organization including executive management
Effective decision-making and change-management skills
Strong project management and organization skills
Lean/ Six Sigma (First Choice) experience and/or certification desired
Deploy account strategy and tactical plans for customer portfolio, aligning with the Regional Sales Manager (RSM).
Customer Relationship Management Specialist
By Dr. Rewire At Crystal Lake, IL, United States
·Manages day-to-day administration and management of the CRM platform.
·Establishes and maintains scalable processes to ensure best practices in campaign and lead management.
·Establish and maintain scalable processes that ensure best practices in campaign and lead management.
·Provides technical support for day-to-day operations, infrastructure, and configuration management.
·CRM System Administration and Management -
·Must have advanced knowledge and experience in the following:
Customer Relationship Management Specialist
By CustomerTrax CRM At Minneapolis, MN, United States
Demonstrated excellent written and verbal communication skills with proven client-facing experience.
2+ years of experience managing software implementation, workflows, delivery, and integration projects at a SaaS, CRM or Marketing company .
Strong documentation skills with the ability to create process and systems documentation in a clear, concise, and precise manner.
Experience with paperless processes or e-Sign (Electronic Signature) workflow solutions.
Highly organized with the ability to prioritize quickly and redirect resources when needed by customers and/or internal requirements.
Experience in CRM systems, SaaS, software implementation or a fast-growing startup is preferred.
Customer Relationship Management Specialist
By Opus Management Group At United States

We are looking for a CRM agent to manage and optimize apartment leasing remotely. This job will entail both apartment leasing and marketing. Graphic Design is a plus!

Customer Relationship Management Specialist
By SCS At Atlanta Metropolitan Area, United States
 Experience in the set up and management of cloud based CRM platforms, ideally HubSpot
 Complete management of HubSpot CRM integrations for SCS clients
 Contact list management and report creation support
 Analytical skills suitable to campaign measurement and knowledge of key marketing campaign metrics
 Logical thinking, comfortable with data management
 Create and manage landing pages, forms, workflows, email campaigns, including the template
Customer Relationship Management Manager
By ba&sh At New York, NY, United States
CRM manager – permanent position
- 3+ years’ experience in CRM and Omnichannel environment.
- Extensive knowledge of Salesforce Marketing suite is required.
- Knowledge of Google Analytics and Excel is required.
- Knowledge of French is a plus.
- Knowledge of SQL basics and Tableau is a plus.
Senior Director, I&T Business Relationship Management (Brm)
By Deciphera Pharmaceuticals At Waltham, MA, United States
Robust project management experience in an international, team-oriented cross-functional environment.
Vendor management experience including vendor evaluation / selection, due diligence, contracting, and performance management.
Provides oversight and hands-on project management for business technology initiatives.
Bachelor's degree in Management Information Systems or a related field
Managed projects and services related to software technology implementations or enablement of technology capabilities.
Managed project teams of varying size and resource mix / skill sets.
Senior Manager, Customer Success Management
By Calabrio, Inc. At Minneapolis, MN, United States
5+ years of experience in Customer Success Management
Develop a collaborative, customer-first, value focused team culture across a remote team through ongoing coaching and close leadership
Manage competing priorities in an ever-changing environment, displaying expert prioritization
Communicate and collaborate cross-functionally with Product, Sales, Support, Services, Finance, Ops and Leadership
3+ years of experience leading a team of CSMs in a SaaS company
Experience in the Contact Center industry or working with similar products to Calabrio, is a plus
Customer Relationship Management Specialist
By Grant Cardone Enterprises At Aventura, FL, United States
3-5 years of experience in CRM management.
Excellent project management skills with the ability to handle multiple projects simultaneously.
Proven work experience as a CRM Manager or in a similar role.
Proficient in data management and data-driven decision-making.
Manage the end-to-end implementation, configuration, and customization of the CRM system (e.g., Salesforce, HubSpot, or similar platform).
Collaborate with cross-functional teams, including sales, marketing, and customer service, to define CRM requirements and align business objectives.
Senior Relationship Manager Jobs
By Experian At Costa Mesa, CA, United States
Good knowledge of database management concepts and principles
High level of comfort with project management, financial analysis, and complex legal principles.
Advanced knowledge of the financial services industry (credit experience is preferred)
Excellent interpersonal skills with experience in customer service or sales
Manage the day-to-day for a portfolio of large strategic partnerships and develop deep subject matter expertise for each relationship.
Ensure partners deliver on their commitments, track their performance and manage the overall relationship
Customer Relationship Management Administrator
By BME Promise At United States
Working knowledge of Project Management
5+ years of Dynamics Administration experience
Experience with Azure and Dynatrace
PMP Plus experience with Dynamics business workflow
Experience working on multiple implementations
Manage security, users, roles, profiles, groups, queues, and other Microsoft Dynamics setup options as necessary.
Senior Associate, Relationship Management
By Cohen & Steers At New York, NY, United States
Knowledge of the institutional asset management business and/or mutual fund industry
Primary responsibility will be to work with senior relationship managers on raising and retaining assets at focus firms
Organize meetings, calls, and pre-meeting prep for Portfolio Managers and internal teams
Manage the QBR process for Strategic Partnerships Group in conjunction with CRM and FPA group
Track and maintain Strategic Partnerships pipeline in conjunction with relationship managers
2+ years of related experience required or strong internship experience
Manager, Virtual Relationship Management
By MissionSquare Retirement At Washington, DC, United States
Determine client goals and objectives and manage a strategic business plan towards those objectives.
Assist clients with adding products and services to fulfill their needs and meet their plan and fiduciary responsibilities.
Highly effective communication and presentation skills.
Significant knowledge of investment products, with an emphasis on deferred compensation, and defined contribution plans.
******* Position is 100% Remote ********
Build and broaden client relationships across all key influencers.
Senior Customer Relationship Officer
By National Bank of Canada At Pompano Beach, FL, United States
Effectuer une analyse post-financement des dossiers qui le nécessitent.
Assurer la satisfaction de la clientèle et préserver l’image professionnelle de la Banque en offrant un service personnalisé et efficace.
Identifier et développer des perspectives de prêts et de dépôts pour atteindre les objectifs de Natbank.
Rapport au vice-président adjoint du développement des affaires à Naples
Procéder aux renouvellements en assurant la conservation.
À l’occasion, représenter Natbank à diverses activités de développement des affaires.
Customer Relationship Management Specialist - 100% Remote
By nTech Workforce At United States
5+ years of experience in sales operations, sales management, or related field
Experience managing a contract management system, such as Docusign, Adobe Sign, or PandaDoc
Strong project management skills and ability to manage multiple projects simultaneously
Experience in contract review, analysis, management, and/or administration.
Familiarity with Electrical infrastructure (Power Generation, Transmission/Distribution, Vegetation management, Utility Pole Inspections, etc.).
Position is 100% remote and candidates should be comfortable working EST hours – typical business hours.
Senior Healthcare Relationship Manager
By Umpqua Bank At , Lake Oswego, 97034, Or $110,100 - $223,178 a year
Excellent relationship management and business development abilities, analytical and problem-solving skills, sales skills, and credit and credit quality skills.
Experience working in relationship management teams with a proven understanding of the importance of balancing business development and asset quality.
Working knowledge of the bank’s systems and policies applicable to underwriting and portfolio management.
Maintain active prospecting effort, including identification, qualification and calling. Consistently balance prospecting efforts and quality client maintenance responsibilities.
Experience with syndications, asset-based lending, capital structure finance, leveraged lending, enterprise value lending, and trade finance.
Demonstrates excellent written and verbal communication and presentation skills.
Customer Relationship Management Administrator
By Robert Half At Washington DC-Baltimore Area, United States
Strong knowledge of CRM/AMS systems, with experience in system administration, configuration, and customization.
Manage and administer our CRM/AMS platform, ensuring data integrity, system performance, and user support.
Collaborate with cross-functional teams to understand business requirements and translate them into CRM/AMS system configurations.
Proven experience as an AMS Administrator, CRM Administrator, or similar role.
Strong analytical and problem-solving skills, with the ability to interpret and communicate data insights effectively.
Experience in data segmentation, profiling, and trend analysis.
Analyst, Senior Relationship Management
By RBC Capital Markets At New York, NY, United States
Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
Other Partners across Capital Markets, City National Bank, Wealth Management, Treasury and the RBC Enterprise
Your responsibilities will include but are not limited to:
Manage and direct interns, in coordination of your manager and more senior resources on the team
Bachelor's degree in Business, Finance, Math or related field required
Strong quantitative and analytical skills - able to analyze numbers very well
Customer Relationship Management Specialist
By Pursuit At New York City Metropolitan Area, United States
Full Benefits - Health, Dental, Vision
Strong communication skills & creative edge!
STRONG Competitive Base + Uncapped Commission
30% travel during conference season
Start-up mentality & Relationship driven
Must understand the publishing space!

Are you looking for an exciting opportunity to lead a team of customer relationship professionals? We are looking for a Senior Manager of Customer Relationship Management to join our team and help us build strong relationships with our customers. You will be responsible for developing and implementing strategies to improve customer satisfaction, loyalty, and retention. If you have a passion for customer service and a proven track record of success, we want to hear from you!

Overview:

The Senior Manager of Customer Relationship Management (CRM) is responsible for developing and executing strategies to improve customer experience and loyalty. This position requires a deep understanding of customer needs, customer segmentation, and customer journey mapping. The Senior Manager of CRM will work closely with other departments to ensure customer satisfaction and loyalty.

Detailed Job Description:

The Senior Manager of Customer Relationship Management will be responsible for developing and executing strategies to improve customer experience and loyalty. This includes developing customer segmentation strategies, customer journey mapping, and customer loyalty programs. The Senior Manager of CRM will also be responsible for developing and executing customer service initiatives, such as customer surveys, customer feedback programs, and customer loyalty programs. The Senior Manager of CRM will also be responsible for developing and executing customer retention strategies, such as loyalty programs, customer rewards, and customer loyalty initiatives.

What is Senior Manager Customer Relationship Management Job Skills Required?

• Excellent customer service skills
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to develop and execute customer segmentation strategies
• Ability to develop and execute customer journey mapping
• Ability to develop and execute customer loyalty programs
• Ability to develop and execute customer service initiatives
• Ability to develop and execute customer retention strategies
• Knowledge of customer relationship management (CRM) systems

What is Senior Manager Customer Relationship Management Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer relationship management
• Proven track record of developing and executing customer segmentation strategies
• Proven track record of developing and executing customer journey mapping
• Proven track record of developing and executing customer loyalty programs
• Proven track record of developing and executing customer service initiatives
• Proven track record of developing and executing customer retention strategies
• Knowledge of customer relationship management (CRM) systems

What is Senior Manager Customer Relationship Management Job Knowledge?

• Knowledge of customer segmentation strategies
• Knowledge of customer journey mapping
• Knowledge of customer loyalty programs
• Knowledge of customer service initiatives
• Knowledge of customer retention strategies
• Knowledge of customer relationship management (CRM) systems

What is Senior Manager Customer Relationship Management Job Experience?

• 5+ years of experience in customer relationship management
• Proven track record of developing and executing customer segmentation strategies
• Proven track record of developing and executing customer journey mapping
• Proven track record of developing and executing customer loyalty programs
• Proven track record