Senior Program Manager, Leadership New York Program

OUR ORGANIZATION

Coro is New York’s premier leadership training organization and a community of 3,500+ alumni across business, government, schools, and nonprofits that are shaping the future of our city. For nearly 40 years Coro has used the city as its classroom, teaching students and executives, activists, and entrepreneurs how New York works so that we can all make it better.

Coro training helps individuals hone their visions for change and learn how to exercise leadership more strategically and with greater self-awareness. Coro runs five multi-month adult training programs: Leadership New York, the Fellows Public Affairs Program, Neighborhood Leadership Program, Immigrant Civic Leadership Program, and the Workforce Systems Leadership Program. Coro trains selected candidates from all parts of New York City to take and enhance their leadership roles in neighborhoods and organizations.

We support leaders, both seasoned and emerging, to increase their ability to collaborate across differences, build culture and community, and make progress on shared challenges.

At Coro, We Value

• Inclusion: Coro is inclusive of diverse perspectives and creates opportunities for those with differing views to not only be seen and heard, but have a seat at the table.
• Community: The city is at the center of our thinking, we explore the positive and negative effects of our actions, and how they impact the rich mosaic of our city.
• Equity: To behave in a way that is not only fair, but to ensure that our actions and ideas create equitable outcomes that do not disadvantage one community vs another.
• Diversity: Coro believes in empowering leaders of diverse and varying backgrounds, which is demonstrated by our programs as well as the city we seek to impact. We identify opportunities to include, celebrate and champion this diversity, because we believe in creating a city and democracy that reflect this.
• Empathy: We lead with empathy for each other, our stakeholders, and the society we serve. We actively engage diverse stakeholders to understand their point of view and make decisions that are reflective, inclusive and thoughtful of others.

Coro is an equal opportunity employer and committed to creating a diverse work environment that reflects the richness of New York City and the participants we serve. In this spirit, we strongly encourage people of diverse backgrounds including, but not limited to, race, gender, age, socioeconomic status, ethnicity, gender identity, sexual orientation, religion, and differently-abled to apply.

Senior Program Manager

The Senior Program Manager reports to and works collaboratively with the Program Director and Coro staff to administer the full cycle of two concurrent cohorts for the part-time, mid-career/early executive adult Leadership New York Program.

The ideal candidate is highly organized with a sharp eye for detail, can work both independently and collaboratively, has a mindset of curiosity and continuous learning, and gets joy from iteratively building stronger systems and processes.

Responsibilities

Operational Support

• Track and manage program databases and systems (e.g. Airtable, Salesforce, etc.)
• Organize and administer an online resource board for participants (e.g. Trello).
• Build rapport and provide operational support for each cohort as well as with alumni and key stakeholders including Coro staff, stakeholder interviewees, presenters, and consultants.
• Organize, coordinate, and administer all program materials and scheduling needs, using various technologies and platforms (e.g. G Suite, Zoom, Form Assembly, etc.)
• Track and maintain administrative calendars to ensure preparation for events.

Administrative Support, Logistics & Event Planning

• Manage and coordinate logistics at various program and alumni sessions.
• Assist with tracking key metrics around participant engagement and leadership
• Organize room setup and cleanup, including materials and A/V.
• Work with conference center venues to organize daylong and overnight retreats.
• Collaborate with Program Director and partners to administer recruitment and selection activities for prospective participants: managing recruitment outreach and marketing strategy; creating/updating recruitment materials and outreach lists, and scheduling and managing communications to individual candidates and the broader public.
• Manage food orders, and vendors and track dietary restrictions.

Communications

• Respond to inquiries and manage ongoing participant communications
• Support communications and social media strategy for participants, alumni, program partners, consultants, and stakeholders.

Commitment to the Learning Environment

• Participate in staff meetings and other meetings to contribute to organizational learning and continuous improvement.
• Partner with staff to engage in and initiate cross-program collaboration and share best practices.
• Support other organizational efforts and initiatives as needed
• Contribute to a positive organizational culture.

Qualifications

• Superior planning, execution, and program delivery skills
• Superior experience managing, tracking, and analyzing g data in Salesforce, Airtable, etc.
• Excellent written and verbal communication skills.
• High level of emotional intelligence and capacity to collaborate and build positive rapport (trust, credibility, etc.) with diverse stakeholders.
• Superior reliability, timeliness and time-management skills
• At least 2-4 years of experience supporting people-focused programs.
• Skilled in working both independently and on a team.
• A service-minded “will figure it out” working style.
• Ability to manage multiple stakeholders and projects with professionalism and finesse.
• Adaptable technology skills with proficiency in G Suite.
• A sense of humor
• Some evening and weekend work is required, per program calendar.
• Knowledge of and interest in civic engagement, professional leadership development, and learning and development a plus