Senior Program Manager, Edtech

SecondMuse champions and supports the growth of future economies by designing and leading programs that involve workshops, events, mentorship networks, curriculum, and other efforts to build and grow community ecosystems. At the core of our community-sourced approach is a dedication to creating and fostering cohesive narratives and deep relationships throughout the ecosystem. We have organized innovation programs in over 100 countries and 250 cities, sourcing solutions from every corner of the world. Each program has challenged our teams to develop targeted approaches to find, and then support, visionary leaders with a diverse range of experiences, motivations and cultures. We invite you to help build with us--leverage our proven strategies to build strong communities and influence local, regional and global networks, and add your own contribution to our growing team and portfolio of programs.

The Opportunity

SecondMuse is seeking a Senior Program Manager for Headstream, a national effort that over the last five years has driven the increased utilization of digital innovations in social tech, health, and education systems to support the mental wellbeing of young people. We have supported entrepreneurs through the Headstream Accelerator to reach more than 10 million youth and caring adults with an emphasis on building culturally competent products for LGBTQIA+, Black, Indigenous, Latinx, and other youth at the intersection of these identities.

The Senior Program Manager will be responsible for the strategic direction and implementation of Headstream’s suite of innovation-focused programming, including:

• Headstream Fellowship | New program for later-stage entrepreneurs focused on enabling customer acquisition in education and healthcare markets for impact youth digital mental wellbeing products
• Headstream Accelerator | Flagship program supporting 20 early-stage startups in the digital health, ed-tech, and social tech sectors build culturally competent youth digital mental wellbeing products

Working directly with Headstream’s Senior Director and program managers for each initiative, this role will evolve existing programming while launching new activities that expand Headstream’s systems approach to addressing a national youth mental wellbeing crisis.

We are looking for someone who is passionate about elevating entrepreneurs and young people as changemakers of the education and health systems.

Work Environment

This is a full-time remote position. Flexibility in hours is allowed, but the employee’s schedule must overlap with core work hours and must be able to take and hold meetings across time zones. We are currently a fully remote team with members in Oakland, Portland, San Diego, and New York City. Occasional evening work may be required due to the national scope. This role may require periodic domestic travel. The candidate must be comfortable working in a mid-sized organization where initiative, fresh ideas, collaboration and commitment are valued and rewarded.

Essential Functions

• Work closely with the Senior Director and Operations Manager on internal Headstream team leadership and culture
• Manage Headstream team members, and direct the implementation of programming
• Proactively work with the Operations Manager to manage budgets, collect program impact data, and refine operational processes
• Uphold Headstream’s anti-racist commitments and works to ensure that we continue to build inclusive and youth-centered initiatives that strive for justice
• Cultivate new relationships and strengthen existing ones, while empowering changemakers, collaborators, and partners
• Support the Senior Director to manage relationships with clients and funders
• Coach staff, manage and develop high-performance team and achieve strategic objectives
• Leads team through strategy, design and implementation of program initiatives
• Facilitate workshops for entrepreneurs in Headstream programming and events that bring together stakeholders, such as potential customers and funders, with program participants

Expectations

• Headstream direct reports are receiving guidance and coaching while developing new professional skills
• Headstream’s network of partners and collaborators grows, expanding our ability to influence health and education systems
• Effectively collaborate with the Senior Director to advance strategic objectives and client relationships
• Implementation of high-quality programs that exceed client and program participant (entrepreneurs and youth) expectations and achieve success as defined internally.

Requirements

• A persuasive and passionate communicator. You have experience facilitating and leading workshops for program participants and community stakeholders. Public speaking or media experience is a plus
• Ability to communicate across different sectors and groups effectively, a thoughtful listener with a willingness to seek and consider multiple perspectives and possible solutions
• Work well in a participatory, team-based environment with an appreciation for teamwork and the consistent rhythm of feedback that’s required to do exceptional work
• 7+ years experience in project, operations, or program management in ed-tech or digital health markets. Experience working with school districts, health care payers and providers, and investors a plus
• Experience supporting or working for startups. This could include past professional experience leading an innovation program similar to Headstream, being a part of a startup, or experience as a founder
• Energized by the opportunity to work with impact-driven entrepreneurs to scale their solutions within these markets. Track record of effectively leading multiple simultaneous projects or work streams with an unwavering commitment to quality and the ability to quickly adapt
• 3+ years experience as a people manager with the ability to coach staff, manage, and develop high-performance teams
• Self-motivated and action/solution-oriented
• You have experience or are passionate about supporting solutions for Black, Indigenous, Latinx, LGBTQIA+, and multi-hyphenated youth
• Ability to navigate complex and ambiguous environments that are constantly evolving

Benefits

• Employer monthly mobile phone contribution
• Flexible work options
• Generous paid parental leave programs for all new parents
• Short-term disability insurance
• Annual salary based on experience
• Generous paid time off program, including paid holidays
• 401(k) with employer 3% guaranteed contribution
• Paid time to participate in volunteer activities that enhance and serve our communities
• Medical, dental and vision insurance with employer contribution
• Employee Assistance Program

SecondMuse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.