Senior Operations Manager, Creative Production

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

• This position lives in our Hosting organization within The Scaled Operations team, where we support the entire business whenever there is a need for human powered work or human-in-the-loop systems.
• One of the team’s top priority is to Catalog Airbnb supply with high confidence and accuracy and ensuring high quality outcomes, and merchandising of this supply is critical to the success of our community and business.

The Difference You Will Make

• Proactively navigate ambiguous situations with confidence and ease.
• Seamlessly present ideas and project proposals to all levels of the business.
• Ensure we have ‘best in class’ media operations programs including global program governance, scaling operations, managing the full production cycle, and strategic planning across multiple international sites for Airbnb (including Homes, Experiences, and beyond).
• You prioritize multiple projects and enjoy collaborating, developing, and maintaining productive relationships with partners.
• Partner closely with cross-functional stakeholders and external partners globally to manage the end-to-end media operations and creative production programs including videography and professional photography both pre-and post-production.
• As an analytical thinker, you research all possible outcomes and make recommendations to your stakeholders.
• You’ll give and take feedback well, learn from your mistakes and operate with a growth mindset.
• You enjoy digging into details yet can also think strategically and interact with senior leaders.

A Typical Day

• Refine, scale and manage the end to end partner media operations programs for the Scaled Operations team.
• Help design and implement actionable feedback loops with which we can encourage and enable continuous improvement.
• Lead and facilitate innovative quality initiatives by developing a deep understanding of key business requirements and maximizing value from vendor partners.
• Capturing professional photos and videos, conducting, editing and producing quality photos and videos.
• Collaborate with Product, Design and Marketing teams to create and refine requirements for media operations scope (i.e. host portrait requirements).
• Create powerful storytelling frameworks and concept standards to be applied globally for both Airbnb produced, as well as user generated content.
• Manage relationships with key vendor quality POC’s to ensure quality standards are being met in media operations projects.
• Contribute to strategies and implement industry best practices into our existing photo and video programs.
• Create and manage our help center content for professional photography and videography programs.
• Bring to life creative briefs, user guides, and training materials for photographers / videographers and media operations third party vendors.

Your Expertise

• Team player: You enjoy collaboration and know how to develop productive relationships with partners
• Analytical capabilities: You build your own reports and leverage data and metrics to track program progress and make informed decisions
• Experience working with tools like Adobe Creative Products, Final Cut Pro, Avid, Apple Keynote, Google Docs, Asana, and Airtable
• Very adaptive to change, and flexible as work changes often and we pivot between periods of intensity, down time, and switching between priority projects
• 8+ years of experience in program management and creative production in relevant industries with hyper growth and fast paced environments
• Communication: Exceptional written and verbal communication skills. You can be trusted to speak for and represent the global media operations team. You seamlessly present ideas and project proposals to all levels of the business. You are proactive and navigate ambiguous situations with confidence and know the right situations in which to raise a red flag to your leadership team
• Growth mindset: You give and take feedback well, learn from your mistakes and operate with a growth mindset
• Knowledgeable about MAM Systems, Knowledge in scaling video and export resolution, compression, frame rate
• Domain expertise: you’ve got deep knowledge and experience in creative production for videos – specifically short films, trailers, reels, and social content – including pre-production / planning, production, and post-production / editing, with quality control / review
• Program management: have experience leading end-to-end programs and managing matrixed teams to deliver on concepts and creative assets
• Problem solving and resourcefulness: People will come to you with problems that they can’t solve and look for guidance. You research possible outcomes and proactively make recommendations to your stakeholders. You understand how to prioritize across multiple projects
• You enjoy digging into details and operating at the lowest level, but can also think strategically and interact with senior leaders
• Technical Audio capabilities: audible audition, audio recording tools

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$125,000—$147,500 USD