Senior Medical Records Technician

The Position

Bargaining Unit: Local 2700 - General Clerical Unit
Closing Date: August 21, 2023

The Contra Costa Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Senior Medical Records Technician position. The department currently has two (2) vacancies in the Health Information Management unit; however, hiring managers may use this eligible list from this recruitment to fill future vacancies in Central, East, or West Contra Costa County.

The position is located at the Contra Costa Regional Medical Center (CCRMC), and the Pittsburg Health Center (PHC); and may be required to travel to different locations throughout Contra Costa County.

Under general direction, the Senior Medical Records Technician provides lead direction to Medical Records staff, performs complex and varied medical record or clerical authorization processing work, and does related work as required.

Contra Costa Health Services provides high-quality services with respect and responsiveness to all. We are an integrated system of health care services, community health improvement, and environmental protection. We work in partnership with our patients, cities, and diverse communities, as well as other health, education, and human service agencies. We encourage creative, ethical, and tenacious leadership to implement effective health policies and programs.

We are looking for someone who:

• Has excellent customer service skills and the ability to work face-to-face with the public.
• Is reliable and sensitive to time.
• Has strong communication skills.
• Works independently and is a solid team player.
• Can prioritize their time and meet tight deadlines.
• Is flexible and able to adapt to departmental change.
• Takes the initiative to learn new tasks.

What you will typically be responsible for:

• Creating, processing, and following up on releases.
• Processing payments and checks.
• Obtaining authorizations for various Protected Health Information (PHI) requests.
• Processing email requests and verifying identification.
• Assisting physicians with the completion of all medical and legal forms.
• Processing requests from patients and the general public.
• Providing lead direction to medical records staff.
• Updating Release of Information (ROI) navigator for special legal restrictions or flags when necessary.
• Checking CClink in-baskets messages and responding.

A few reasons you might love this job:

• Work in a healthcare environment where you help the public every single day.
• Contribute to a larger and greater purpose.
• Personal development and growth within the organization.
• We offer excellent employee benefits and retirement!

A few challenges you might face in this job:

• Handling staffing shortages.
• Work with difficult people and circumstances.
• Work in a fast-paced and high-volume environment.
• Constant prioritization and meeting deadlines as needed.

Competencies Required:

• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Professional Impact: Presenting self as a positive representative of the organization
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Oral Communication: Engaging effectively in dialogue
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Leadership: Guiding and encouraging others to accomplish a common goal
• Using Technology: Working with electronic hardware and software applications
• Decision Making: Choosing optimal courses of action in a timely manner
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Coaching & Developing Others: Supporting others in stretching and expanding their capabilities
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations

To read the complete job description, please visit the website: https://www.cccounty.us/hr.
The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License: A valid California Driver’s License may be required for some positions. Out of state motor vehicle operator’s license will be accepted during the application process.

Experience: Two (2) years of full-time (or the equivalent of full-time) experience performing clerical duties in a medical records work unit, one (1) year of which must have been performing the duties equivalent to a Medical Records Technician in Contra Costa County.

Substitution: Graduation from an educational program for Medical Record Technicians, Medical Records Administrators, Registered Health Information Technician or Administrator, approved by the American Health Information Management Association (AHIMA), or successful completion of the AHIMA correspondence course for medical records personnel may be substituted for one year of the required clerical experience; however, no substitution is permitted for the required Medical Records Technician experience.

Desirable Qualifications:

• Possession of medical terminology certificate
• Experience using EPIC Electronic Health record software, and/or Onbase scanning system

Selection Process

1. Application Filing and Evaluation: All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2. Multiple Choice Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online multiple-choice assessment. The assessment will measure candidates' competencies as they relate to the Senior Medical Records Technician classification. (Weighted 100%)

The online assessment is tentatively scheduled to take place via computer (remotely) sometime during the week of August 30, 2023.

The assessment will be administered remotely using a computer. You will need access to a reliable internet connection to take the assessment. It is not recommended to take the assessment using a cell phone.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at [email protected]. For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627.

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.