Senior Logistics Coordinator Jobs

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 10 million students in all 50 states. For more information, visit amplify.com.

Amplify is seeking a Senior Logistics Coordinator to join our Customer Operations team. The Senior Logistics Coordinator will work cross-departmentally to facilitate communication about the delivery stages of all Amplify products to promote an efficient and successful delivery experience.

The Senior Logistics Coordinator’s responsibilities include administrative duties with oversight into shipping and tracking of orders to ensure orders are processed in accordance with Amplify’s customer service standards. The Senior Coordinator will be responsible for daily communication with transportation partners, data entry, email monitoring, reporting, and various other duties if deemed necessary to ensure the workload is appropriately dispersed and completed.

• This can be a remote position**

Responsibilities

• Ensure that the quality of all Amplify logistical services provided meet the required standards and SLAs (service level agreements
• Work as a liaison between Customer Care and our logistics partners to ensure timely and accurate movement of physical materials deliveries.
• Coordinate with all major Amplify material vendors to ensure that freight orders are scheduled and shipped to meet customer expectations as well as secure accurate documentation for scheduled orders.
• Work with our logistics partners to monitor and fix shipping errors
• Respond to Amplify internal and external customer inquiries with real-time information if applicable.
• Work with Customer Care and Support and Business Operations to track and raise delivery challenges to Senior leadership
• Provide tracking information to Amplify customers including but not limited to parcel shipments with FedEx, FedEx Freight and UPS and LSC Logistics while working with our 3PL to ensure that freight delivery appointments are supervised and scheduled.
• Work as liaison between our vendors and our Sales team for international orders which includes ensuring the vital international shipping documents are completed for overseas shipments and freight forwarder shipments.

Basic Qualifications

• Bachelor’s degree in Business or a related field equivalent
• Data entry experience
• Customer service experience in a fast-paced, professional work environment
• Proficiency with office software including Google products (docs, search) and Microsoft products (Excel, Word)
• Experience using a variety of operating systems with knowledge of networking, connectivity, and internet protocol

Preferred Qualifications

• Experience using Salesforce software
• Keen on working in a fast paced environment
• Ability to efficiently complete multiple projects simultaneously, while maintaining acute attention to customer care and details
• Excellent communication and interpersonal relations
• Ability to track multiple processes

What We Offer

Salary is only one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $38,000 - $54,000.

We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Amplify is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.