Senior Guest Experience Manager Of Food & Beverage

As the Senior Food & Beverage Guest Experience Manager you will lead Stage Management of our accomplished Cast in high-volume multi restaurant complex in hotels and mentor fellow Guest Experience Managers. You will ensure efficient and safe operations, create an immersive Guest experience, increase Cast engagement and safeguard our brand. You will aim to provide outstanding Guest service standards; recognize/coaches Cast behaviors; and manage the business through Important Goals while maintaining connection to the rich history and heritage of our Disney Hotels.

You will report to: The Area Manager.

You Will:

• Make balanced daily operational decisions that benefit guests, cast members and the demands of the business.
• Guest Service Focused that can yield results to help achieve a Forbes Rated Property.
• Support change, taking calculated risks to integrate processes, removing barriers and aligning performance goals of the hourly Cast.
• Recognize cast members and hold them accountable for delivering excellence with the Five Keys in safety, courtesy, inclusion, show and efficiency. Be a teacher and developer, take a sincere interest in the Cast and be vested in their success.
• Manage daily staffing levels based on demand and provide daily results.
• Participate and provide operational perspective in project planning and LOB departmental meetings.
• Participate in departmental meetings and communicate relevant information to cast members.
• Support local projects and monitor any potential impacts to the guest and cast experience.
• Advocate for change, inclusion, innovation, and continuous improvement.
• Work in the operation daily, which includes working with guests and cast members and resolving any issues.
• Be a functional / subject matter expert of the operation.
• Partner and collaborate with other leadership teams due to shared Cast base.
• Implement Resort projects relating to cost control and other food & beverage programs.

You Have:

• Understand how to read a P&L to improve greater revenue.
• Experience with multiple styles of service such as Quick Service, Table Service, Concierge, Bar/Lounge, & Pool/Cabanas.
• Flexible work schedule, including weekends, variable shifts and holidays.
• Understand scope beyond immediate area – will partner with other hotel departments including Signature Dining, Banquets, Housekeeping, Front Desk, Bell & Valet, Spa, Engineering, Stores, etc.
• Demonstrated conflict resolution and problem-solving skills.
• 6+ Years of experience in a leadership role within Food & Beverage.
• Understand the impact of financial aspects of an operation (i.e., operating budget, revenue, labor, inventory systems, costs, etc.) as it relates to the Main Business Indicators.
• Demonstrated operational guest service experience and guest service skills.
• Beverage/ Bar background.
• Proficient in basic computer functions necessary to operate in a Windows environment.

Preferred Qualifications:

• Food Cost Control.
• Prior experience leading in a union environment.
• High-level Guest Service.
• Experience managing multiple locations at one time.
• Team Development.

Required Education:

• High School diploma or equivalent

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

About Us:

The Walt Disney Company, together with our subsidiaries and affiliates, is a diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a culture where ideas and decisions from all people help us grow, innovate, and create th Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at jobs.disneycareers.com/benefits

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The hiring range for this position is $69,946.00 to $93,830.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.