Guest Experience Assistant Manager Jobs

Minimum 3 years professional experience in Stage Management, Convention Events, or other live show event management

Manage all performers and technicians, coordination and partnership with several other departments, teams and lines of business, while building relationships.

Minimum 3 years professional leadership experience

Oversee show maintenance including coordinating brush-up rehearsals, lighting and audio calls, scenic touch-ups, and communication with costuming teams.

Understanding of leading multiple unionized teams

Familiarity with lighting, audio, special effects, scenic and stage set-up systems

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies and the opportunity to earn qualifications while you work

Possess the ability to occasionally cover FOM job responsibilities – including break coverage and MOD Duties.

Other duties as requested by Director of Room Operations or General Manager.

They do not just delight guests, but excite them–by creating unique, unexpected & memorable experiences.

Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Implements a 360-degree approach to Guest and Member experience management to drive long term engagement and loyalty

Minimum 3-5 years experience in hospitality, winery, or restaurant management

Proven sales management skills with a track record of delivering positive business results

Works with our Customer Experience Team and Estate Hosts to manage reservations and seating.

Works to constantly streamline and improve business operations through on-going process and people management

Has passion for and pursues the knowledge and skill required to deliver unparalleled results

Assist and lead boathouse staff in performance of job duties and responsibilities.

Refer any disciplinary issues to the Guest Experiences Manager for review

Performs job duties in accordance with Great Parks policies, procedures, and performance expectations.

Enforce work rules such as dress and personal hygiene requirements.

Enforces food and beverage preparation requirements to ensure quality of service and food products to guests.

Be required to fill in shifts for absences, as well as provide additional assistance during peak activity times.

Experience completing administrative tasks, including reporting, budgeting, project management, etc.

Represents hotel management in resolving any guest or hotel related situation and handles

Two years as a Front Line Manager experience, in the Rooms Division, for a luxury, comparable, hotel.

Responsible for all Guest Experience functions and proper execution:

Is responsible for proactively enhancing the whole guest experience from post arrival to pre departure and when required

Manage all responses in Unifocus:

Support continual growth of the business via effective talent, retention, and recruitment management

Minimum of 3 years experience managing in a fast-paced, high volume environment

Experience in leading customer service direct reports

Act as a Great Line Manager, using the Five Principles in all decision making

Manage, train, onboard, and develops a full team which may include Associates, supervisors, and individual contributors

Create an environment that drives sales through exceptional guest experiences

This position requires 2+ years of hotel/resort management level experience. Spanish huge plus / preferred.

Guest Experience Manager, Regular Full Time:

Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan).

Discounted and Complimentary travel programs around the World! Culinary, retail and wellness experiences at special rates.

Salary between $70k - $75k annually

Eligible for Performance Base Annual Incentive Plan (10% Target)

2 years of Front Office/Guest Experience Manager experience in a luxury hotel required

Have extensive knowledge of the product and services available.

A 4-year college degree; or a 2-year college degree and 2 or more years of related experience.

Knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations preferred.

Ensure maximum guest satisfaction through personal recognition and prompt attention from pre-arrival to departure.

To ensure that all arriving and departing VIP’s and regular guests are greeted and that introductions are made.

Knowledge of property management systems required . Opera knowledge preferred.

Perform other tasks or projects as assigned by hotel management and staff.

Perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly.

Above average communication skills - both written and oral - are required .

Current Four Seasons employees, bilingual candidates, and those with prior experience in a luxury hotel/environment will receive priority consideration.

Responsibilities include but are not limited to:

Qualifications, Knowledge, Skill And Ability Requirements

Ongoing management of staff development and performance reviews

Related, analyze unmet guest needs and feed these into the Revenue Management Team process

Coaching and training staff regarding sales methods and strategies. Ongoing management of staff development and performance

Related, analyze unmet guest needs and sales opportunities and feed these into the Revenue Management Team process

Bachelor degree from college or technical school or in lieu of college education or equivalent experience.

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

Participate in the process of performance reviews with the Manager, Mortgage Experience.

Monitor loans in any status assigned to the Mortgage Experience team to ensure consistent movement of loans through the pipeline.

Perform the essential job functions of the Mortgage Experience Processor I as needed.

Maintain working knowledge of PMI guidelines.

Coordinate consistent coverage for response to Mortgage Experience Processing email group.

Inspire a team environment with a culture of open communication. Offer insight into the development of team goals.

3 + years professional experience in Stage Management, Convention Events, or other live show event management

Manage the daily operation of Entertainment offerings

Manage all performers and technicians, coordination and partnership with several other departments, teams and lines of business, while building relationships.

3 + years professional leadership experience

Oversee show maintenance including coordinating brush-up rehearsals, lighting and audio calls, scenic touch-ups, and communication with costuming teams.

Be receptive to working outdoors and physical aspects of the role.

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

A high school diploma or GED is required. A degree in hospitality, event management, English, marketing, or communications is preferred.

Act as the department leader of our guest experience team, providing weekly updates to our leadership team and managing multiple coordinators

Work to further our goal of providing personalized communication and experiences to each of our guests

This is a remote position, but Central Florida residency is required.

Five or more years of direct guest-service experience. Experience at a brand internationally known for its customer service is preferred.

Analyze and create reports on repeat attendance, satisfaction, reply time, competitors, and other insights

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

1 year people management experience

Experience: 1 year retail or sales specific management experience

Change Management Leadership: Leads others through change processes and uncertainty

Implement the Store Manager’s People vision for the store and cascade to team members.

Leadership role directly responsible for subset of store employees as delegated by Store Manager

Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members

2+ years of product management experience; 3+ years of B2C or B2B SaaS application experience required

Experience working with external executive-level partners or clients, including expectation setting, discovery and collaboration, and successful delivery of offerings

Experience working in Hospitality and knowledge and excitement for working with restaurant and hotel operators preferred but not required

Experience shipping successful products, including defining vision, strategy, outcome-driven product roadmaps and creating and managing backlogs

Collaboration: Collaborate closely with stakeholders throughout SevenRooms to obtain buy-in for product initiatives and to set expectations

Ability to quickly understand a specific client domain and identify the trends and opportunities in that space

Strong written and verbal communication skills

Strong organizational and multi-tasking abilities

Excellent knowledge of MS Office (especially Excel and Word)

Responsible for welcoming guests and facilitating support of larger (and Board-type) events and optimizing scheduling resources on site.

Responsible for supporting visiting senior executives in navigating office functions efficiently and professionally.

Ability to interact professionally with executives, their administrative staff and visiting clients