Senior Family Support Worker

Under general direction, is responsible for performing complex case management services that support the Neighborhood and Housing Services, including housing relocation and tenant/landlord counseling. Exercises functional supervision.
This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.
Work Location
100 W Houston (City Tower) San Antonio, Texas 78207
Work Hours
8:00 a.m. - 5:00 p.m., Monday - Friday; hybrid office/remote work options available

• Maintain excellent case notes and client documentation in a data management system.
• Engage in community outreach events to provide housing counseling to community residents.
• Conducts home visits and/or classroom visits to connect individuals and families to non-housing related services, such as medical, dental, nutritional, and mental health, and to educate on a variety of topics that may include child growth and social-emotional development, parenting skills, child abuse prevention, guidance and discipline, disabilities, family literacy, and community advocacy. Trains and coaches staff on best practices in child and family case management.
• Coordinates social service programs by providing high-needs individuals and families in crisis with appropriate community resources and linkages, such as food, housing, clothing, transportation, and education.
• Assists clients with goal planning and action plans to link them with resources and skills needed to meet their goals.
• Performs related duties and fulfills responsibilities as required.
• Develops and implements transition activities for families and children going through a social service program.
• Consults with departments or divisions to improve productivity and delivery of services.
• Meet all HUD requirements and follow all standards and procedures required by a HUD Certified Housing Counselor.
• Performs intensive case management services, including screening, assessments, and referrals to individuals and families with the highest needs such as those related to individuals and families experiencing trauma, exposure to domestic violence and other at-risk factors impacting the well-being of children and families.
• Collects data, maintains records, and supports compliance in all facets of applicable performance standards and state regulations.
• Connect residents to emergency assistance and financial counseling to prevent homelessness.
• Develop reporting documents as needed.
• Analyzes complex data, policies, practices, systems, procedures and develops written summaries on findings and recommendations.
• Responsible for providing housing counseling to San Antonio residents.
• Evaluates and recommends staffing levels to ensure effective utilization of human resources.
• Conducts home visits to provide a program overview and collect needed program documents.

• Valid Class 'C' Texas Driver's License.
• Three (3) years of experience in social work with individuals and families or related experience.
• Bachelor's Degree in social work or counseling from an accredited college or university program.

• Bilingual in English and Spanish

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• If selected for this position, official transcripts, diplomas, certifications and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

• Ability to communicate clearly and effectively.
• Knowledge of social work theory, methodology and ethics.
• Ability to maintain good relationships with stakeholders (including current and potential clients, community, and co-workers), focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the City in all community and stakeholder interactions.
• Ability to utilize various learning techniques in the successful delivery of family and community support services.
• Ability to develop, implement, and evaluate new programs.
• Ability to work primarily in an office environment.
• Ability to respect and respond competently to the culture, traditions, lifestyle, language, and values of each family.
• Skill in utilizing a personal computer and associated software programs.
• Knowledge of cultural differences and sensitivity to the implications of culture for service delivery.
• Ability to maintain a working environment which encourages mutual respect and congenial relationships between employees and is free from all forms of harassment.
• Ability to perform all the essential functions of the position, with or without accommodations.
• Ability to establish mutually respectful partnerships with families to enhance the quality of their lives and their communities by dealing with sensitive issues in a confidential, professional, and ethical manner

Benefits Information
The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.
For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:
http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information
The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.