Senior Client Manager - P&C Insurance

• The Role

The Senior Client Manager is responsible for a blend of internal delivery activities and client facing functions utilizing the colleague’s advanced skills in Commercial Property and Casualty Insurance. Colleagues in this role will continue to perform all the duties of a Client Manager at an above average level incorporating advanced responsibilities associated with the Sr. Client Manager role. They will work independently and be responsible for direct completion of tasks such as:creation of allocations, independent contract reviews followed by implementation of necessary actions with clients/carriers.

Colleagues in this role will support internal clients and assigned external clients. External clients would likely have complex programs. Client facing responsibilities expected to be 50-70%.

Upon development of necessary skills, colleague may serve as a mentor, Subject Matter Expert or Team Leader.

This is a remote or hybrid working opportunity for listed locations.

• The Requirements

• Targeted 6-8 years of commercial Property & Casualty experience in a client facing role or demonstrated capabilities to complete role responsibilities

• Problem solving abilities, including critical thinking and adaptability
• Relationship management and customer focus – collaborates to serve internal clients and help resolve conflicts.
• Able to apply knowledge of coverage forms in the analysis of program design, identification of coverage gaps, and on-going coverage consultation.
• Project management skills including attention to detail, organizational skills, prioritization, and time management.
• A good understanding of insurance terminology, the general functions of an insurance broker and the various lines of business insurance.
• Advanced knowledge of Microsoft Office and proven ability to learn and utilize new technology
• Ability to demonstrate organizational leadership and influence with internal stakeholders and resources, i.e., Broking
• Demonstrates a positive attitude, copes with change and new challenges relating to own work tasks, shows tolerance for uncertainty/ambiguity and escalates to manager when clarity is needed.
• Ability to review and understand coverage questions with support as needed.
• Identifies and applies a solution-oriented approach to obstacles and issues encountered by the team
• Ability to interpret, analyze and present models
• Problem solving abilities, including critical thinking and adaptability
• Negotiation skills – ability to drive conflict resolution and secure concessions without damaging relationships.
• Must maintain required licensing by completing various continuing education activities as needed.
• Willingness to develop advanced industry knowledge through formal education (CPCU, ARM, CIC, CRM, CRIS)
• The ability to apply judgement in your daily routine
• Excellent verbal and written communication skills
• Works respectfully with team members and consults more senior members of the team when required.
• Strong leadership skills within Servicing function including, delegation, coaching and mentoring.
• Intellectual curiosity to help develop innovative and creative ideas
• Ability to work independently and willingness to work a flexible schedule as required
• Experience in program management of large, loss-sensitive, or guaranteed cost coverage lines, and/or global master programs.

EEO, including disability/vets