Patient Access Application Analyst

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 900 diverse professionals, working remotely across 46 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Patient Access Application Analyst/Cadence/Prelude Analyst supports the mission of OCHIN by configuring and supporting the patient access ambulatory applications within the Epic electronic health record (EHR) software for our member clinics. This role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for patients providers and clinics, and usage of Epic front desk application and related ancillary services, with a focus on quality outcomes for our member organizations.

Essential Duties

• Perform routine build and configuration in Epic and related products.
• Act as Level 2 technical support for many ancillary integrated products. This entails:

o Collecting and resolving issues

o Coordinating with Help Desk on JIRA resolution

o Helping the product owner to put together agendas for vendor calls

o Representing OCHIN on vendor calls from a technical perspective

• Lead trainings and workgroups for members.
• Develop and share workflow best practices.
• Provide process improvements within your application or team.
• Mentor, coach, and train less experienced analysts.
• Operate alongside the Member Care Team framework, being a key contributor to the overall goals of the team support model.
• Collaborate with members from other OCHIN teams to address integration issues.
• Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed.
• Other duties as assigned.
• Assist Project Managers in identifying system capabilities.
• Document build specifications, team processes and complex clinic workflows.
• Travel to support off-site software installations as needed.
• Discuss and provide workflow solutions and ensure understanding of the system through hands on training.
• Build, design, test, and document functionality of new system features.
• QA complex builds, Service Update (SU) modifications, and other work orders.
• Serve as internal advisor to other analyst as the lead working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues.

• Work history in Healthcare IT is required.
• Epic Cadence and/or Prelude certification is required
• Minimum of 2 years of experience in similar or relevant role
• Process and detail-oriented, with a strong focus on data-driven decision making.
• Strong communication skills – able to communicate with both application and technical team members, as well as end users.
• Intermediate proficiency in Microsoft Excel.
• Proactive, self-motivated, and solution oriented.
• Bachelor’s Degree preferred or a combination of college education and 5-7 years of relevant experience.
• The ideal candidate will have 1 year experience building in Cadence/Prelude

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is 100% remote organization. Work from home requirements are:

• It is a requirement that employees work in a distraction free workplace
• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• Travel may be required to support our member organizations on-site based on business requirements for OCHIN

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate on the basis of race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint ($96,544), with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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