Patient Access Specialist - Integrated Call Center 50%

The Patient Access Specialist position will perform work within the Integrated Call Center, part of the UI Patient Access Center. This position will be 50% time and will be scheduled Saturday and Sunday, 4:00 p.m. to 2:30 a.m. or 9:00 p.m. to 7:00 a.m. including a holiday rotation. *Additional compensation added to base salary for applicable evening and/or weekend differential while in this role.

This position is eligible to participate in hybrid work. Remote work must be performed at a location within the state of Iowa. Successful candidates who participate in remote work must comply with requirements of the remote work program and related policies.

This position responds efficiently and effectively to patients, healthcare professionals, university staff members, insurance companies, and the general public via multi-line phones and various electronic means in a busy call center. This position provides a positive first impression to customers, offering one call resolution when within scope. The Patient Access Specialist will provide scheduling support for multiple outpatient clinics. They will assist both the UI Patient Access Center and Integrated Call Center as needed, and problem solve scheduling issues that arise. When a request is outside of employee’s scope, this person will use problem solving skills to connect the caller with appropriate staff and/or services. They will develop and maintain knowledge of the full range of UI faculty, staff, and services offered by University of Iowa Health Care. Ensures all events are documented in the patient’s electronic medical record, as required by departmental policy. Assist in the gathering of information, updating and maintaining the departments’ database for the Integrated Call Center.

• They will use Departmental practices as guidelines and use independent judgement to determine how to assist callers. Upholds the departments best practices, quality, and professionalism standards and policies.
• The Patient Access Specialist anticipates the needs of the caller and serves as a patient advocate.
• May perform other duties as assigned.
• May complete special projects for the department.
• They may attend clinic or department meetings to serve as an expert on call center processes.
• Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors.

Education Required

• A Bachelor’s degree or an equivalent combination of education and experience.

Experience Requirements

• Proficiency in computer spreadsheet and database applications.
• Typically (6 months – 1 year) administrative experience.
• Excellent written and verbal communication skills.

Desirable Qualifications

• Experience with the Epic system.
• Experience with medical terminology.
• Experience with hospital operations and/or Ambulatory Clinic operations
• Experience scheduling in an outpatient clinic setting.

Application Process: In order to be considered, applicants must upload a cover letter and resume (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 14 calendar days.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education verification. Please contact [email protected] with any questions.

Additional Information

• Work Modality Options: Hybrid within Iowa
• Appointment Type: Professional and Scientific
• Classification Title: Patient Access Specialist
• Schedule: Part-time

Compensation

• Starting Salary Maximum: $31,023
• Pay Level: 3A
• Starting Salary Minimum: $20,263

Contact Information

• Organization: Healthcare
• Contact Name: Kaitlin Luoma
• Contact Email: [email protected]