Patient Access Specialist-Ui Pac (50%)

The Patient Access Specialist (50% time) schedules patient appointments for multiple outpatient clinics and ensures that patients are scheduled to the right department. Ensures the correct visit types, Provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care based on the desired appointment date. Ensures the right appointment prerequisites are completed and obtained. Coordinates all necessary preparatory tests and obtains records to maximize the efficiency of the visit. Informs patient of their visit specific preparatory instructions, and ensures notification about their upcoming appointments via their communication method of choice. Follows the appropriate workflows to confirm the patient is financially secured for their visit.

Schedule: 3:00 p.m. to 7:00 p.m. Monday-Friday

• Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department.
• They may attend clinic or department meetings to serve as a scheduling content expert. May perform other duties as assigned.
• The scheduler will assist and problem solve any scheduling issues that arise.
• This position is eligible to participate in hybrid work. Hybrid work must be performed at a location within the state of Iowa. Successful candidates who participate in hybrid work must comply with requirements of the remote work program and related policies.
• The scheduler uses independent judgement in determining how to assist patient requests outside of the scope of scheduling.
• The Patient Access Specialist anticipates the needs of the patient and serves as a patient advocate.
• Upholds the departments best practices, quality, and professionalism standards and policies.

Education Required

• A Bachelor’s degree or an equivalent combination of education and experience.

Experience Requirements

• Proficiency in computer spreadsheet and database applications.
• Typically (6 months – 1 year) administrative experience.
• Excellent written and verbal communication skills.

Desirable Qualifications

• Experience with the Epic system.
• Experience scheduling in an outpatient clinic setting.
• Experience with hospital operations and/or Ambulatory Clinic operations

Application Details

In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. For additional questions, please contact [email protected]

Additional Information

• Schedule: Full-time
• Classification Title: Patient Access Specialist
• Appointment Type: Professional and Scientific
• Work Modality Options: Hybrid within Iowa

Compensation

• Starting Salary Maximum: $31,023
• Starting Salary Minimum: $20,263.50
• Pay Level: 3A

Contact Information

• Organization: Healthcare
• Contact Email: [email protected]
• Contact Name: Kaitlin Luoma