Patient Support Manager, Market Access - Southeast

Patient Support Manager, Market Access

Who we are:

Agios is a biopharmaceutical company that is fueled by connections. We thrive in a supportive, fun, and flexible environment full of people empowered to bring their whole selves to work. We care deeply about our work, each other, and the patients who count on us. Our teams cultivate strong bonds with patient communities, healthcare professionals, partners and colleagues, which helps us discover, develop and deliver therapies for genetically defined diseases – and make a bigger difference in their lives. In the U.S., Agios markets a first-in-class pyruvate kinase (PK) activator for the treatment of hemolytic anemia in adults with PK deficiency. Building on the company’s leadership in the field of cellular metabolism, Agios is advancing a robust clinical pipeline of investigational medicines with active and planned programs in alpha- and beta-thalassemia, sickle cell disease, pediatric PK deficiency and MDS-associated anemia. In addition to its clinical pipeline, Agios has multiple investigational therapies in preclinical development and an industry-leading research team with unmatched expertise in cellular metabolism and genetics.

The impact you will make:

Agios Pharmaceuticals is searching for a dynamic Patient Support Manager to join our growing Market Access team. We want someone who cares about this important work, and who’s driven to connect to our mission of helping these patient communities. The Patient Support Manager will be responsible for providing exceptional service to patients and caregivers when educating them about their disease prior to treatment and supporting them as they start and/or continue their treatment experience.

What you will do:

• Maintain confidentiality of patient health information and act in compliance with all laws, regulations and Agios policies.
• Maintains comprehensive understanding of the access process, navigation of health care systems, insurance plans, payer trends, and internal/external patient and financial assistance programs
• Maintain long-term relationships with patients, caregivers, families, and HCPs to proactively identify and address new and ongoing barriers to access an ultra-rare drug
• Territory includes - Memphis, Orlando, Miami, Atlanta, and Durham
• Help patients make connections with other patients and serve as the “face of Agios” at patient events and ambassador programs
• Contribute to the success of a best-in-class patient services program to support Agios’ Commercial Vision Mission
• Ensure close cross-functional collaboration with Agios field-based and home-office teams to ensure One Agios unified approach to supporting patient access and brand strategy
• Demonstrates and maintains a high level of business acumen, understanding of Agios’ business model, and the role of the patient support manager in commercializing the business and driving initiatives to meet company goals
• Exceed in delivering a positive patient experience by assessing patient needs and develop action plans that identify and troubleshoot future access barriers to support treatment initiation and ensure continuation of the patient’s treatment journey
• Is proficient in the use of Customer Relationship Management tool
• Apply program business rules and work instructions to deliver uniform, consistent an sustainable service experience for patients
• Consistently leverages CRM reporting tools and data analytics to make strategic decisions about their territory and prioritize patient and customer needs
• Effectively shares reimbursement and other knowledge with customers and internal team members through collaboration and consultation for complex patient case studies

What you bring:

• Continuous improvement, problem solving and managing multiple priorities
• Experience and proficiency in working with a Customer Relationship Management System, such as Salesforce.com
• Possess excellent oral and written communication skills
• Experience in private payer, Medicare Part D and Medicaid structure, systems, and reimbursement process
• Minimum of five (5) years of experience directly related to patient service or market access (e.g., case management) in the healthcare or pharmaceutical/biotech industry.
• Travel up to 20%
• Ability to proficiently use Microsoft Excel, Outlook, and Word
• Bachelor’s degree required
• Ability to work closely and collaboratively with cross-functional departments and interact with various internal and external stakeholders

Preferred Qualifications

• Rare, ultra rare, or genetic disease experience
• Located in the Northeast or Southeast (Eastern or Central time zones)
• Bilingual – fluent in Spanish

What we will give you:

• Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.
• Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.
• Deliberate Development. Your professional growth as one of our top priorities.
• Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce.
• Flexibility. We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at our best.
• Premium benefits package. We invest in the health, wellbeing and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team.
• Competitive performance-based compensation. This includes both short- and long-term incentives that are connected to our business strategy.

Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.