Customer Service Representative - Remote (Must Live In Tampa Fl)

Remote Customer Service Representative

(REMOTE POSITION) MUST RESIDE WITHIN AN HOUR OF TAMPA BAY, FLORIDA or SAN ANTONIO, TEXAS TO APPLY!

Full Time Position

At OneTouch Direct we provide a positive culture-focused environment where we appreciate and recognize our top-performing people. Our diversified business is seeking experienced and motivated Customer Service Representatives that are genuinely excited to provide sound solutions while keeping customer satisfaction at the core of every conversation.

CORE VALUES

• Living life with enthusiastic possibility
• Being an abundance of kindness
• Embracing the ambitions of others first
• Unstoppable passion to be better every day
• Building trust through transparent and candid communication

Customer Service Representatives will handle inbound customer service calls from potential and current Legal Shield customers. Legal Shield offers their customers the ability to talk to an attorney on any legal matter, at any time, and without worrying about high hourly costs. You will speak directly with potential and current members regarding questions about their billing/payment, services offered and any other issues they may have. If you have strong communication skills, excellent computer skills, and you truly care about the customer experience – apply today!

Become part of this exciting opportunity with the OneTouch Direct family and start earning great pay PLUS bonuses today!!!

WHAT YOU’LL DO:

• Consistently provide a great customer experience.
• Provide inbound customer service for a leading healthcare payments company.

REQUIREMENTS:

• Minimum 1-year sales experience preferred
• Work from home opportunity
• Excellent communication skills
• Ability to handle high-stress situations and escalated issues
• Must respect and maintain customer and client confidentiality
• Minimum 1+ years of customer service/ call center or retail experience required
• Must have proficient computer skills
• Bilingual a plus

REQUIRED EQUIPMENT:

• Webcam (external or embedded)
• A laptop or desktop (cannot be an Apple product, Surface or Chromebook) with Windows 10
• Smartphone
• Hardwire (plug-in) to your internet source with an ethernet cable
• USB headset (not wireless) with a noise-canceling microphone

Benefits:

• Referrals: Refer a friend and earn up to $2,000 per person!
• Benefits: Health Care Plan (Medical, Dental & Vision)
• Supportive Environment: Paid training and ongoing support!
• Growth: Opportunity for professional advancement as we grow!
• Culture: Diverse, welcoming culture with Employee Resource Groups
• Bilingual Pay: $13.50 / hr with weekly bonus checks.
• Full-Time Hours: 40 hours per week schedule, PLUS weekly bonus checks!
• Great workplace: Work from the comfort of your own home!

Full Time Position – 40 hours per week

Job Type: Full-time

Pay: $12.50 - $13.75 per hour

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off
• Work from home

Shift:

• Night shift
• Overnight shift
• Evening shift
• 8 hour shift

Weekly day range:

• Weekend availability
• Every weekend
• Monday to Friday

Work setting:

• Hybrid remote

Work Location: Hybrid remote in Tampa, FL 33634