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Scheduling Specialist Jobs
Company | Evolution |
Address | Southfield, MI, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-05-26 |
Posted at | 1 year ago |
- Replace colleagues during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work
- Training of new employees or other managers to cover scheduling duties while out office
- Attendance on meetings organized by direct manager or other departments
- Perform other duties, as asked by the manager, which are related to this position and which meet the qualifications
- Operate in shifts, answer scheduler phone (call-outs/lateness/other emergencies which can impact the schedule)
- Inform employees about changes in their schedule via phone/emails
- Ensure that scheduling function KPI targets are achieved – rotation efficiency, overtime, native language coverage, shuffle service coverage, etc.
- Collaborate with managers on shift in advance in case certain scheduling tasks need to be handled on shift when out of office hours
- Responsible for specific projects and tasks
- Manage employees’ monthly shift work - schedule and any changes throughout the month based on business needs by ensuring that all shifts are always covered, and live tables work with no interruptions
- Use various internal systems including but not limited to JIRA, WIKI, MS Office and scheduling software NEVOS, etc.
- Manage and approve or reject any schedule events (vacations, sick leave, maternity, paternity leaves, etc.), ensure appropriate coverage is in place
- Initiate scheduling efficiency changes, implement different procedures to improve schedule management and workflow
- Payroll - reporting hours from NEVOS to payroll department
- Attendance Tracking - Accurate records, Distribute Documentation to management Team for Issuance
- Manage planning and forecasting of the staffing levels (leavers and potential drop outs)
- Organizational skills and high attention to detail
- Sense of urgency
- Ability to work independently or as part of a team
- Excellent time management
- Intermediate to advanced knowledge of excel functions
- High School Diploma required
- 1-2 years of experience scheduling in any field preferred but not required
- Employee Referral Program
- Commuter Flexible Spending Account (FSA)
- Medical, Dental & Vision Insurance Plans
- Company Paid Life and AD&D Insurance
- Paid Holidays
- Full Training & Growth Opportunities
- Nationwide Employee Discount Program
- Paid Time Off
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