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Surgery Scheduling Coordinator (Remote)

Company

NuVasive, Inc.
Address , Ann Arbor, Mi
Employment type
Salary
Expires 2023-07-02
Posted at 1 year ago
Job Description
Job Summary and Primary Responsibilities
As an Surgery Scheduling Coordinator at NuVasive Clinical Services, you will schedule cases for and maintain relationships with, the scheduling offices of our client surgeons and hospitals. This is a remote position. We are looking for a professional and personable individual to handle the scheduling of intraoperative neuromonitoring for surgical cases. Scheduling requests are taken via phone, email, and fax. This person will fulfill scheduling requests at the office and provide assistance to our billing department by gathering ICD10 coding and insurance coverage information for our patients. Strong communication and customer service skills are very important as this person will be speaking constantly with our hospital and surgeon clients. Attention to detail is also a must; this person will be obtaining clinical information required for patient care and entering that information in our scheduling system. Familiarity with medical terminology and/or experience in the medical field is a plus.
  • Coordinates with after-hours answering service on-call schedule, regional configurations, and dispatch policy.
  • Schedules daily and emergent cases, confirmation of all next-day cases, which making sure regularly scheduled ‘check-in’ calls are made with special clients
  • Ensures any client issues are addressed to the client's satisfaction and that those issues are documented
  • Develops and maintains relationships with our surgeon and hospital schedulers, customizing case scheduling routines to their needs and wants
  • Responsible for all communication relating to a designated region.
Required Skills / Capabilities
  • Excellent verbal and written communication skills required in order to communicate effectively with sales and technical support staff, and with customers.
  • Demonstrated ability to coach, communicate and work effectively with others in order to clarify decisions for data entry.
  • Demonstrated typing and proof-reading skills.
  • Work requires the demonstrated ability to read and write well enough to proof business correspondence for typographical errors and spelling as typically acquired through the completion of a high school diploma plus two years of college or business school or equivalent.
Education and Experience
  • Two to five years of office experience demonstrating an increase in responsibility, including a minimum of 6 months of data entry experience.
  • High School Diploma or GED
Travel and/or Physical Requirements
  • 2nd Shift (930-630pm est, 11-8pm est)


For roles that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).

NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are available here. NuVasive's EEO policy is available here.
About NuVasive
NuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, with a mission to transform surgery, advance care, and change lives. The Company's less-invasive, procedurally integrated surgical solutions are designed to deliver reproducible and clinically proven outcomes. The Company's comprehensive procedural portfolio includes surgical access instruments, spinal implants, fixation systems, biologics, software for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative neuromonitoring technology and service offerings. With more than $1 billion in net sales, NuVasive has approximately 2,700 employees and operates in more than 50 countries serving surgeons, hospitals, and patients. For more information, please visit www.nuvasive.com.